Your Rights on Refusing Landlord Entry in Wales

As a tenant in Wales, you might wonder if and when you can refuse your landlord entry to your rental home. Understanding your rights around landlord access under Welsh tenancy law is vital for protecting your privacy and ensuring a good relationship with your landlord or letting agent.

When Can a Landlord Enter Your Rented Home?

In Wales, landlords have a legal right to access the property, but only for certain reasons and with proper notice. According to the Renting Homes (Wales) Act 2016, landlords can enter:

• To inspect the condition of the property
• To carry out repairs or maintenance
• To carry out legal safety checks (e.g., gas safety, electrical checks)
• In an emergency (for example, if there is a fire or water leak)

For non-emergency visits, your landlord must give you at least 24 hours’ written notice and visit at a reasonable time of day¹.

Can You Refuse Entry to Your Landlord?

Yes, you may refuse entry if the landlord:

• Has not given you at least 24 hours’ written notice
• Wants to visit at an unreasonable time (such as very early in the morning or late at night)
• Wants access for an unclear or invalid reason not required by law or your occupation contract

However, repeated or unreasonable refusal—in circumstances where the landlord has followed the correct procedure—can be a breach of your tenancy contract and may have consequences.

If you do refuse entry, always reply in writing (email or letter) to explain your reasons, and try to suggest alternative times if possible.

What About Emergency Access?

Landlords can access the property without notice in an emergency, such as when immediate repairs are needed to protect the building or people inside. In these situations, refusing entry can put you or the property at risk and could be a breach of your contract.

Special Rules for Joint Contracts or Sharers

If you share the property with others, only one joint contract-holder or tenant needs to give permission for landlord access, unless your contract states otherwise. Double-check your written terms to be sure.

What to Do If You Think Your Rights Are Being Breached

If your landlord repeatedly tries to enter your home without enough notice or for reasons that aren’t permitted, you can take action:

• Raise the issue in writing—keep a copy for your records
• Contact Shelter Cymru or your local council’s housing department for support
• Consider a formal complaint to your landlord or letting agent using any official process outlined in your occupation contract
• If the matter can't be resolved, you can apply to the Residential Property Tribunal for Wales

Official Forms and How to Use Them

• Form RHW2 – Written Statement of Occupation Contract: See official template here. You should have received this when your contract started, setting out any access rules.
  • Example: If your landlord enters without notice, check your RHW2 contract for the section about landlord rights of entry. Refer to this when challenging improper entry.
• Form RPT1 – Application to the Residential Property Tribunal: Download the tribunal application form.
  • Example: If your landlord repeatedly enters without permission and you have tried to resolve it, submit Form RPT1 to request a Tribunal decision on your rights.

FAQ: Refusing Landlord Entry in Wales

1. Can my landlord enter my home without my permission?
   Not unless there is an emergency. For routine visits, they must give 24 hours’ written notice and attend at a reasonable time.
2. What counts as a reasonable time for landlord visits?
   Typically, normal working hours (e.g., 9am-6pm) are seen as reasonable, though check your occupation contract for any specific agreements.
3. What should I do if my landlord keeps arriving without notice?
   Document each instance, contact your landlord in writing, and seek support from an advocacy service if it continues. You may apply to the Residential Property Tribunal if necessary.
4. Can I change the locks to prevent landlord entry?
   No, unless your occupation contract permits it. Changing locks without agreement may be a contract breach.
5. Does my landlord need my permission for safety checks?
   Yes, but they also must give you at least 24 hours’ notice and arrange a suitable time to carry out required inspections.

Key Takeaways for Renters in Wales

• Your landlord must always provide at least 24 hours’ notice for visits, except in emergencies.
• You may lawfully refuse entry if proper notice isn’t given, but repeated refusal could cause contract issues.
• For disputes, keep written records and seek help from official services if needed.

Understanding your rights and responsibilities maintains a safe and respectful relationship between tenants and landlords.

Need Help? Resources for Renters

• Renting Homes (Wales) Guidance – Official government site for tenants
• Residential Property Tribunal for Wales – For disputes about access and other tenancy matters
• Shelter Cymru – Free and confidential housing advice
• Citizens Advice Wales – Legal assistance and practical help for tenants
• Contact your local council’s housing advice team for individual support

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1. Renting Homes (Wales) Act 2016
2. Residential Property Tribunal for Wales
3. Model Written Statement of Occupation Contract

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