If you’re renting a home in Wales and something in your property needs repairing, it’s important to know your rights, the processes involved, and where to turn if things aren’t put right. This guide explains your rights for repairs under Welsh law, how to request repairs, and what actions you can take if your landlord does not respond.
Understanding Your Repair Rights in Wales
As a tenant in Wales, you have the right to live in a property that is safe, in good repair, and fit for human habitation. Under the Renting Homes (Wales) Act 2016, landlords must keep certain parts of your home in good repair during your tenancy. These include the structure, exterior, installations for supplying water, gas, electricity, sanitation, and heating systems.
- Your landlord is responsible for main structure and exterior issues – for example, roof leaks, windows, or external doors.
- They must maintain plumbing, heating, and electrical systems.
- They are also responsible for tackling damp and mould caused by repairs that are their duty.
- Repairs should be completed within a reasonable time after you notify your landlord.
How to Report Repairs to Your Landlord
Reporting repairs as soon as you notice them helps ensure issues don’t get worse. It’s best to report repairs in writing (such as an email or letter), so you have a record. Include as much detail as possible, and keep copies of your messages and any replies.
Tips for Reporting Repairs
- Clearly describe the issue and date you noticed it.
- Include photos where possible.
- Request a timeframe for when the repair will be done.
- If you call, follow up with a written note or email summarising the conversation.
Your landlord should respond and arrange for repairs within a reasonable time. Urgent repairs, such as a boiler breakdown in winter or a major leak, must be tackled quickly to ensure your safety.
What If Repairs Are Not Completed?
If your landlord doesn’t carry out necessary repairs after you have reported them, you have several options. Do not withhold rent, as this could lead to eviction proceedings. Instead, take these action steps:
- Contact your landlord again: Remind them in writing and keep records of all your attempts.
- Contact your local council: The Environmental Health team at your local council can inspect your home and may order your landlord to do repairs if there is a serious health or safety risk. Use this tool to find your council.
- Apply to the Residential Property Tribunal Wales: If repairs remain unresolved, the Residential Property Tribunal Wales can decide disputes between tenants and landlords about repairs or fitness for human habitation.
Relevant Official Forms for Repairs Disputes
If you need to escalate your case, forms and processes vary depending on what action you are taking.
- Residential Property Tribunal Application (Form RHW8)
When and how to use it: If your landlord fails to carry out repairs or your property is unfit to live in, you can use Form RHW8 (Application Form) to apply to the Tribunal. For example, if you have repeatedly asked for your boiler to be fixed but it has not been done, you can submit this form. The Tribunal will review your case and can order your landlord to make repairs. Access all official tribunal forms here. - Environmental Health Complaint (Local Council Form):
When and how to use it: If the disrepair poses a health or safety risk, your local council’s Environmental Health department may provide an online or paper complaint form. For example, if you have severe damp or no heating, you can fill in your council’s form. Visit your council’s website to find specific procedures.
What Does the Law Say?
In Wales, your main rights to repairs are set out in the Renting Homes (Wales) Act 2016. This law gives clear duties to landlords and protections for renters. Your landlord must:
- Ensure your home is fit for human habitation at the start and throughout the contract
- Maintain the structure and exterior of your home
- Provide working water, gas, electricity, sanitation, and heating
If you believe your landlord is not meeting these obligations, you may apply to the Residential Property Tribunal Wales for help. This is the official body for resolving tenancy disputes in Wales.
Frequently Asked Questions
- What kinds of repairs is my landlord responsible for in Wales?
Your landlord must look after the structure, exterior, plumbing, heating, gas, and electrical systems under the Renting Homes (Wales) Act 2016. - How long should repairs take once I report them?
Repairs must be completed within a "reasonable time". Urgent problems, like broken heating in winter, should be addressed more quickly than less serious issues. - Can I stop paying rent if my landlord does not do repairs?
No, you must continue paying rent. Instead, follow the steps above and seek help from your local council or tribunal if necessary. - How can I apply to the tribunal if repairs are not made?
To apply, complete Form RHW8 and submit it with supporting evidence to the Residential Property Tribunal Wales. - Can the tribunal make my landlord fix things?
Yes. The tribunal can order your landlord to carry out repairs and may set a deadline for this.
Key Takeaways: Renting and Repairs in Wales
- Renters in Wales have strong rights to safe, well-maintained homes under the law.
- Always report repairs in writing and keep records.
- If repairs are not completed, use official forms and contact your council or the Residential Property Tribunal Wales for help.
Understanding these steps gives you more confidence in dealing with repair issues as a tenant.
Need Help? Resources for Renters
- Residential Property Tribunal Wales – Disputes on repairs and other tenancy matters
- Shelter Cymru Repairs Advice – Practical guides for tenants in Wales
- Government guide on repairs in rented homes – National overview of renters' repair rights
- Find your local council – Contact details for reporting serious hazards
