Settling Rent Repayment Order Claims Out of Tribunal in Wales

Rent Repayment Orders (RROs) are an important way for renters in Wales to claim back rent from their landlord if certain housing laws have been broken. But is it possible to resolve an RRO claim without going through the tribunal process? Understanding your options before, during, and after starting a claim can help you save time, reduce stress, and potentially secure a fair outcome more quickly.

Can RRO Claims Be Settled Outside the Tribunal in Wales?

Yes, it is possible for renters and landlords in Wales to settle Rent Repayment Order claims without a formal tribunal hearing, but there are important considerations and limitations. While the Residential Property Tribunal Wales (RPT Wales) handles official RRO applications, both parties can negotiate a settlement at any stage before the tribunal decides the claim.¹

What Is a Rent Repayment Order?

A Rent Repayment Order (RRO) allows renters to reclaim up to 12 months’ rent if the landlord has committed certain offences, such as letting an unlicensed property or unlawfully evicting tenants. The main legislation for RROs in Wales is the Housing (Wales) Act 2014 (Sections 64-70).²

How Out-of-Tribunal Settlements Work

In Wales, you do not have to wait for a tribunal decision to settle your RRO claim. You and your landlord can negotiate directly, often resulting in a faster and less stressful conclusion. A written agreement is recommended for clarity and proof. If a settlement is reached after an application has already been made to the tribunal, you must notify the tribunal so your case can be withdrawn.

Practical Steps for Settling Outside the Tribunal

• Contact your landlord to outline your RRO claim and what you are requesting. You might want to propose a settlement amount.
• Negotiate terms directly by letter, email, or through a mediator. Keep written records of all correspondence.
• Draft a written settlement agreement that includes the agreed amount and confirms that you will not pursue the RRO further once payment is made.
• If you have already submitted an RRO application to the tribunal, use Form RRO1 (see below) to withdraw the case after reaching an agreement.

Although informal settlements are encouraged, remember that only a formal tribunal order offers full legal enforcement if things go wrong later.

Official Tribunal and Relevant Forms in Wales

The Residential Property Tribunal Wales manages Rent Repayment Order applications in Wales.

Key Official Form: Form RRO1

• Form Name: Application for a Rent Repayment Order (Form RRO1)
• When Used: Use this form to apply for an RRO if you believe your landlord has committed a relevant offence. If you later settle the claim outside the tribunal, you can notify the tribunal in writing (quoting your case reference) to withdraw your application.
• Where to find: Download and submit Form RRO1 directly from the Residential Property Tribunal Wales forms page.

What If an Agreement Can’t Be Reached?

If you and your landlord cannot agree outside the tribunal, you have the right to proceed with your formal application. The tribunal will then hold a hearing and make a binding decision based on the evidence and the law.

1. Can I negotiate with my landlord before applying for a Rent Repayment Order?
   Yes, you can try to negotiate an agreement with your landlord at any time before applying. Many renters find it helpful to write a clear, polite letter outlining the issue and what they are seeking.
2. Do I need a solicitor to settle an RRO claim outside the tribunal?
   No, you do not need a solicitor, but it may be helpful for complex cases. Straightforward agreements can be handled directly, but you may wish to seek free advice from a renters’ organisation or Citizens Advice Wales.
3. What happens if I settle but the landlord doesn’t pay?
   If your landlord fails to honour a written agreement, you may need to restart the RRO process or pursue the matter through small claims in court. Only a tribunal order is enforceable by law without further action.
4. Can I withdraw my tribunal application after settling?
   Yes, simply contact the tribunal (quoting your case number) and state in writing that you wish to withdraw your application because the dispute has been resolved.
5. What offences allow tenants to claim for a Rent Repayment Order?
   Eligible offences include letting an unlicensed property, unlawful eviction, and certain harassment offences under the Housing (Wales) Act 2014.

Need Help? Resources for Renters

• Residential Property Tribunal Wales – Apply for RROs and find official forms
• Welsh Government Housing Information – Advice for tenants on rights and responsibilities
• Citizens Advice Cymru – Free impartial advice on housing disputes
• Shelter Cymru – Specialist support for housing issues in Wales

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1. See Residential Property Tribunal Wales.
2. For relevant legislation, refer to Housing (Wales) Act 2014, Part 4.

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