How to Appeal a Homelessness Decision in Wales

If you’ve recently applied for homelessness support in Wales but are unhappy with your local council’s decision, you may have the right to appeal. Understanding how to challenge a homelessness decision can make a significant difference in securing the help you need. This guide explains the appeal process in plain language and links to all the official resources you’ll need as a renter in Wales.

Understanding Homelessness Decisions in Wales

When you apply to your local council for homelessness support, they’ll assess your situation and issue a written decision. This decision might cover:

• Whether you’re eligible for assistance
• If you’re considered homeless or threatened with homelessness
• Your ‘priority need’ status
• Whether you’re intentionally homeless
• What help, if any, the council will provide

This decision must be provided in writing, often called the ‘decision letter’ or ‘notification’. If you disagree, you have the right to request a review.

Your Right to Appeal a Homelessness Decision

Under the Housing (Wales) Act 2014, you can formally ask the council to review certain homelessness decisions. Common reasons for appeal include:

• Being told you don’t qualify for assistance
• Being found ‘intentionally homeless’
• Disagreeing with the council’s offer of housing
• Decisions about ending duty to help you

You usually have 21 days from receiving the decision letter to make your review request. Late appeals may be accepted in exceptional circumstances, but there’s no guarantee.

How Do You Start an Appeal?

You must write to your council to request a review. Your letter should explain:

• That you wish to challenge the decision (state the date and details)
• The reasons you believe the decision was wrong (with evidence if possible)

Some councils have a standard review form: check their website or contact your council’s housing department.

Official Homelessness Review Forms in Wales

• Homelessness Decision Review Request (No standard national form):
  Most Welsh councils do not require a specific form, but will accept a written letter or email setting out your reasons for review. Phone your council’s housing office or check their website for local instructions. For example, see Homelessness: your rights in Wales (Welsh Government) for general guidance.

Tip: Always keep a copy of your request and any correspondence for your records. If you need help, you can ask a support worker or adviser to write on your behalf.

Next Steps and What to Expect

After receiving your appeal, the council will review their decision, typically by a different housing officer or review panel. They may:

• Request more information or evidence from you
• Invite you to a meeting to state your case (this is not always required)
• Aim to respond within 56 days, and must confirm the outcome in writing

If you’re still dissatisfied after the review, you may be able to appeal to the County Court for Housing Matters on a point of law within 21 days of the review decision.

If You’re Facing Immediate Homelessness

While your appeal is in progress, the council may continue to provide interim accommodation if you have a priority need. If not, ask for help from advice agencies or the council homelessness team.

Your Rights Under Welsh Homelessness Law

Homelessness support and the right to review are provided under the Housing (Wales) Act 2014^[1]. This legislation sets out when councils must help, and your ability to challenge decisions through an appeal or judicial review.

FAQ: Appealing Homelessness Decisions in Wales

1. What decisions can I appeal in Wales?
   You can appeal decisions like: whether you are homeless, if you have a priority need, if you are intentionally homeless, your eligibility, and the council’s housing offer.
2. How long do I have to ask for a review?
   You have 21 days from the date you receive your written decision. It’s best to act quickly to avoid missing the deadline.
3. What happens while my review is ongoing?
   If you have a priority need, you may stay in temporary accommodation. If not, ask the council what help is available during the review.
4. Can I get help with my appeal?
   Yes, housing advisers, Shelter Cymru, and Citizens Advice can help you understand your rights and write your appeal letter.
5. What if I lose my council appeal?
   You may be able to appeal to the County Court on a point of law within 21 days of the review decision.

Need Help? Resources for Renters

• GOV.UK – Homelessness Help from Councils: Central site for official homelessness support information.
• Welsh Government: Homelessness – Your Rights: Full details on rights, appeals, and council duties in Wales.
• Shelter Cymru: Free expert advice and direct support for people at risk of homelessness (choose ‘Get Help’ on their website).
• Citizens Advice Wales: Welfare, housing and legal support, including how to challenge council homelessness decisions.
• County Court for Housing Matters: The official court for challenging homelessness decisions on a point of law.

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1. [1] Housing (Wales) Act 2014 – official legislation

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