Refusing Housing Help in Wales: Your Rights & What to Expect

Dealing with homelessness or facing eviction is never easy. If you're renting in Wales and your local council offers you housing help, you may wonder what happens if you refuse this support. Understanding your rights and the legal consequences is crucial so you can make informed decisions that are best for your situation.

What Does 'Housing Help' Mean in Wales?

When you approach your local council as homeless or at risk of homelessness, they're legally required to assess your situation and may offer various kinds of help, called 'housing assistance'. This duty arises under the Housing (Wales) Act 2014^[1]. Housing help can include:

• Advice and information on your options
• Support to prevent your homelessness
• Temporary accommodation offers
• Help to secure a permanent home

Can You Refuse Housing Help from the Council?

Yes, you can refuse the help offered by your local council. However, refusing support—especially an offer of suitable accommodation—can affect what help you are entitled to in the future. The law in Wales gives councils the right to end their housing duty if 'suitable' accommodation is offered and you turn it down without good reason.

What Counts as a 'Suitable Offer'?

Suitability means the accommodation must be safe, affordable, and meet your household needs. If you believe the offer is unsuitable, you have the right to challenge it. More information is available on the official Welsh Government Homelessness Guidance.

What Happens If You Refuse?

If you refuse a suitable offer of accommodation, depending on your situation, the council can:

• End some or all of its legal duties to help you
• Stop providing temporary accommodation
• Consider you to have made yourself 'intentionally homeless'

This doesn't always mean all help is withdrawn—some advice and basic assistance may still be available. However, once duties end, it becomes much harder for the council to provide you with further housing.

Key advice: If you are unsure about the suitability of an offer, do not refuse it without first seeking advice or challenging the decision formally.

Challenging a Decision or Offer

You can ask the council to review its decision if you think:

• The accommodation offered is not suitable for your needs
• The council has wrongly decided to end its duty to help you

To request a review, you must act within 21 days of receiving the decision letter. The correct process and form details are below.

Important Housing Forms in Wales

• Review of Homelessness Decision Request Form:
  When used: Use this form to ask your local authority to review a homelessness decision (for example, about suitability of accommodation or ending the housing duty).
  Example: If you believe the home offered by the council isn't suitable for health reasons, complete this form to start the review process.
  Download the Review of Homelessness Decision Request Form (PDF)

How to Request a Review

• Fill in the Review Request Form, stating why you disagree with the decision
• Submit it to your local council within 21 days (post, email, or in person)
• If you need help, ask for housing advice from your local authority or Shelter Cymru

Your Rights and the Involvement of Tribunals

If you are a private tenant in Wales, most disputes about your tenancy go through the Residential Property Tribunal Wales—the official body for resolving residential tenancy conflicts.^[2]

FAQ: Refusing Housing Help in Wales

1. Can I get help again if I refuse an offer?
   Once you refuse a suitable offer and the council ends its duty, you usually lose your priority for further help. However, some basic advice may still be available.
2. What happens if I think the accommodation isn’t suitable?
   You can ask for a formal review within 21 days. If the review finds the offer was unsuitable, the council must continue helping you.
3. Is temporary accommodation withdrawn immediately if I refuse help?
   Yes, if the council ends its duty after a suitable offer is refused, temporary accommodation can be withdrawn. Always check your council's notice and seek advice quickly.
4. Do I have to accept a private rental if it’s offered?
   Councils can make offers in the private sector. If it meets legal suitability requirements, refusing it may end your housing duty just as with a social tenancy offer.

Conclusion: Key Takeaways

• You have the right to refuse housing help from your Welsh council, but this can end your legal entitlements.
• Only 'suitable' offers count; if in doubt, request a formal review instead of refusing outright.
• Act quickly: use official forms and resources for support, and never hesitate to seek advice.

Need Help? Resources for Renters in Wales

• Shelter Cymru: Free confidential housing advice for people in Wales
• Find Your Local Council: To contact your housing department directly
• Welsh Government homelessness advice and rights
• Residential Property Tribunal Wales: For tenancy dispute information or to challenge an official notice

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1. Housing (Wales) Act 2014 (legislation.gov.uk)
2. Residential Property Tribunal Wales

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