Does the Council Help with Rent Repayment Order Claims in Wales?

Welsh renters facing unlawful landlord actions may be eligible to apply for a Rent Repayment Order (RRO), which orders your landlord to return up to 12 months’ rent. Understanding if and how your local council can help with RRO claims in Wales is a key step, especially if you’re unsure where to start or need support with the legal process. This guide clearly explains your options and next steps.

What is a Rent Repayment Order (RRO)?

A Rent Repayment Order is a legal tool allowing tenants or local councils to reclaim rent from a landlord who has committed certain housing offences. Offences can include:

• Renting out an unlicensed HMO (House in Multiple Occupation)
• Unlawful eviction or harassment
• Breaching improvement or prohibition notices

In Wales, the key legislation is the Housing (Wales) Act 2014 and relevant sections of the Housing Act 2004^1,2.

Can Your Council Help With RRO Claims in Wales?

In Wales, tenants can choose to apply for a Rent Repayment Order themselves or notify their local council. Here’s how councils can assist:

• Investigating Housing Offences: Councils have a duty to investigate suspected offences, such as illegal eviction or unlicensed renting.
• Applying for an RRO: Councils themselves can apply for an RRO on a tenant's behalf, especially if the issue concerns licensing or serious offences.
• Tenant Support and Signposting: Councils often provide guidance, refer you to tenant advocacy services, and supply information about making your own RRO application.

Contact your local council’s housing team if you suspect your landlord is breaking the law. Council contact details can be found via Find your local council.

How to Apply: Official Forms and Process in Wales

Most Rent Repayment Orders are tenant-initiated, but councils may support or directly apply where serious offences are found. Applications in Wales are made to the Residential Property Tribunal Wales (RPT Wales). Below are the key forms and how to use them:

• Application for a Rent Repayment Order (Form RPT11):
  
  • When to use it: Use this form if you are a tenant seeking to apply for an RRO against your landlord.
  • How to use it: Complete and submit it to the RPT Wales along with supporting evidence, such as your tenancy agreement or correspondence about the offence.
  • Download official Form RPT11
• Guidance on Making an RRO Application:
  
  • When to use it: For step-by-step advice before filling out your application, including what evidence to prepare.
  • Official guidance (PDF)

The Tribunal may require additional information depending on your case. Make sure to review guidance and contact your council if you’re struggling to gather evidence.

Action Steps: What to Do if You Need Support

Many renters are unsure whether to approach the council or apply directly. Here’s a recommended action plan:

• Contact your local council’s housing enforcement or private sector housing team and explain the issue.
• Ask if they will investigate or support your RRO claim. Some councils may help gather evidence, others may guide you to apply yourself.
• Submit Form RPT11 to the Residential Property Tribunal Wales, following the official application guidance.

Understanding the Role of the Residential Property Tribunal Wales

All Rent Repayment Order applications in Wales are handled by the Residential Property Tribunal Wales. They will hold a hearing, consider your evidence, and decide whether to order your landlord to repay rent.

FAQ: Rent Repayment Orders and Council Support in Wales

1. Can I get help from my council for an RRO claim?
   Councils can investigate offences and, in some cases, apply for an RRO themselves, but most tenants apply directly. Councils can provide advice and may help collect evidence.
2. Will my landlord know I contacted the council?
   If the council investigates, your landlord may be notified, especially if enforcement action is needed. If you only seek advice, this may not happen.
3. Do I need a solicitor to apply for an RRO in Wales?
   Most renters do not need a solicitor. The process is designed to be accessible and free to use, but advice from Shelter Cymru or Citizens Advice can help if you are unsure.
4. How much rent can be repaid with an RRO?
   An RRO can order up to 12 months’ rent to be repaid, depending on the offence and circumstances.
5. What evidence do I need for an RRO application?
   Common evidence includes tenancy agreements, payment records, and proof of the housing offence (such as council correspondence or witness statements).

Need Help? Resources for Renters

• Residential Property Tribunal Wales – official tribunal handling RRO claims
• Shelter Cymru – free, confidential housing advice for Wales
• Citizens Advice Wales – housing and legal support
• Find your local council – to report an offence or ask for help
• Private renting: repairs and maintenance – official guidance on tenant rights

---

1. See Housing (Wales) Act 2014 (statutory basis for enforcement and landlord registration).
2. See Housing Act 2004, Sections 72 & 73 (regarding unlicensed HMOs & RROs).

Categories

Tenant Rights & Responsibilities Rent, Deposits & Increases Tenancy Types & Agreements Moving In & Out Procedures Repairs, Maintenance & Housing Standards Eviction Notices & Repossessions Shared Housing, HMOs & Lodgers Discrimination, Harassment & Accessibility Utilities, Bills & Council Tax Affordable Housing, Social Housing & Benefits Dispute Resolution & Housing Tribunals Health, Safety & Fire Regulations Privacy, Landlord Entry & Surveillance Unusual & Special Tenancy Situations Renters’ Insurance & Liability Homelessness Support & Post-Eviction Help Landlord Duties, Licensing & Penalties Housing Law, Legal Updates & Case Studies Mental Health, Disability & Vulnerable Renters’ Rights Rent Repayment Orders & Compensation