Do Landlords Have to Repair Windows in Wales?

Windows are an important part of your home’s comfort, security, and overall condition. If you’re renting a property in Wales and have concerns about damaged or broken windows, it’s essential to know your rights and the responsibilities your landlord has under Welsh housing law.

Landlord Responsibilities for Window Repairs in Wales

In Wales, landlords have a legal duty to maintain their rental properties to certain standards. This includes keeping the property in a state where it is safe and fit for human habitation. The law requires landlords to ensure that windows are:

• Safe and weather-tight
• Secure and lockable (where required)
• Free from serious disrepair (e.g. cracked glass, broken frames, failed seals)

Under the Renting Homes (Wales) Act 2016, landlords must keep the exterior and structure of your home in good repair, which clearly covers windows.¹

What Does 'Fit for Human Habitation' Mean?

This means your home must be safe to live in—windows that leak, won't close, or are broken might mean your property is not fit for human habitation. Landlords must resolve issues promptly once they’re notified.

Telling Your Landlord About Window Issues

If your window is broken or becomes faulty, contact your landlord as soon as possible. Put your request in writing (email is best) and keep a copy. Welsh law requires you to let your landlord know about problems so they have a chance to fix them.

Timeline for Repairs

• Urgent repairs: (e.g., broken window causing security risk) should be fixed as soon as possible, typically within 24 hours.
• Non-urgent repairs: (drafty or stiff windows) should be addressed within a reasonable timeframe, usually no longer than 14 days after you've reported it.

If your landlord delays or refuses to fix the window, you have further options.

What to Do If Your Landlord Won’t Fix the Windows

If your landlord fails to act after a reasonable time, you can:

• Contact your local council’s housing team. They can inspect the property and, if necessary, force the landlord to carry out repairs using their enforcement powers.
• Apply to the Residential Property Tribunal for Wales if your rented home is not fit for human habitation².

Relevant Forms for Renters

• Fitness for Human Habitation Application Form (RPT Wales)
  Download the application form if you believe your home is unfit (including due to broken windows). This form is used to start action with the Residential Property Tribunal for Wales. For example, if your landlord ignores repeated written requests to repair broken windows, you can submit this form with evidence to begin the tribunal process.

Which Tribunal Handles Rental Disputes in Wales?

The Residential Property Tribunal for Wales is the official tribunal for housing matters concerning Welsh residential tenancies.

Legal Basis: Renting Homes (Wales) Act 2016

This important legislation sets out your landlord's obligations for repairs, including windows. For more, read the full Renting Homes (Wales) Act 2016 on the UK government's official legislation website.¹

FAQs: Window Repairs and Your Rights in Wales

1. Do landlords have a legal duty to fix windows in rented homes?
   Yes. In Wales, your landlord must keep your home’s structure—including windows—in good repair under the Renting Homes (Wales) Act 2016.
2. What if my window is broken and it’s an emergency?
   For emergencies affecting safety or security, such as broken glass, your landlord should act within 24 hours. Record all requests and, if necessary, contact your council if your landlord fails to respond quickly.
3. Can I arrange my own repairs if the landlord refuses?
   You can, but it’s risky. You should first follow the official process and seek council support so you’re not left paying the bill. Only consider arranging repairs after getting legal advice or support from the council.
4. Does the law still apply if my landlord lives abroad?
   Yes. The rules apply regardless of where your landlord is based. They are still responsible for repairs.
5. What if repairs are delayed repeatedly?
   If reasonable deadlines are missed, use council services or seek action through the Residential Property Tribunal for Wales.

Conclusion: Key Takeaways

• Your landlord in Wales must fix broken or insecure windows under housing law.
• If repairs aren’t made after you’ve reported them, contact your local council or the Residential Property Tribunal for Wales.
• Always keep evidence of damage and your communications for best results.

With these steps, you can help ensure your rented home remains safe and comfortable.

Need Help? Resources for Renters

• Residential Property Tribunal for Wales – official tribunal for repairs and housing standard disputes
• UK Government: Repairs in rented housing – overview of your rights
• Welsh Government support for private tenants – support, enforcement, and standards
• Shelter Cymru repairs advice – guidance and support for Welsh renters

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1. Renting Homes (Wales) Act 2016
2. Residential Property Tribunal for Wales

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