Tenant Repair Rights: Wales Renter’s Guide (2024)

If you rent your home in Wales, knowing your rights around repairs and housing conditions is key. This guide explains, in plain language, your repair rights under Welsh law, what your landlord must do, and what steps to take if repairs aren’t made. Whether you’re experiencing damp, heating issues, or structural problems, clear rules and protections apply thanks to the most recent legislation in Wales.

Understanding Your Landlord’s Repair Duties

In Wales, your landlord is legally responsible for ensuring your home is safe, healthy, and fit to live in. The central legislation here is the Renting Homes (Wales) Act 2016^[1]. This law spells out your rights and your landlord's duties.

• Structure and exterior: Landlords must keep the structure (walls, roof, windows, doors) and exterior in good repair.
• Essential installations: Things like water, gas, electricity, heating, and sanitation must work properly.
• Damp and mould: Landlords are responsible for addressing and fixing damp and mould caused by structural problems.
• Fitness for human habitation: Homes must be free from serious hazards (for example, unsafe staircases or no working heating).

Tenants are usually responsible for minor maintenance, such as changing light bulbs or replacing batteries in smoke alarms, but not for repairs caused by general wear or structural issues.

What Should I Do If Repairs Are Needed?

If you need something fixed, follow these steps to stay protected and ensure your landlord is held to their legal duties:

• Report the problem in writing (by email or letter)—this is important for your records.
• Specify the issue and how it is affecting you.
• Give your landlord a reasonable time to respond—what's reasonable depends on the urgency of the problem (for example, 24 hours for no heating in winter).

Landlord Response Timeframes

• Emergency repairs: (e.g., water leaks, electrical faults) – should be acted on within 24 hours.
• Urgent repairs: (e.g., faulty heating) – within three to seven days.
• Non-urgent repairs: – typically within 28 days.

If your landlord refuses or unreasonably delays, you can take further action. You’re protected by the Welsh Government’s housing repair standards.

What Forms or Procedures Can I Use?

When landlords fail to carry out repairs, you can:

• Contact your local council (Environmental Health) for an inspection. The council can enforce repairs if the home is unsafe or unhealthy.
• Consider applying to the Residential Property Tribunal Wales if disputes escalate.

Relevant Forms and Examples

• Complaint Form (Local Council)
  Use when your landlord fails to respond or repair after written notice. Find specific forms on your local council’s website under ‘Report a housing problem’. Example: You persistently have no hot water and your landlord ignores your emails; after 14 days, you contact the council using their online or paper form.
• Application to the Residential Property Tribunal
  Use if there is an unresolved dispute about repairs or housing standards (e.g., house is unfit for habitation). See the application forms on the Residential Property Tribunal Wales website. Example: You live with recurring black mould, council involvement hasn’t fixed it, and you want a tribunal decision.

What Is the Official Tribunal for Renters?

The Residential Property Tribunal Wales decides disputes about repairs, rent, and living conditions for private tenants. You can apply online or by post, but it’s best to try your council or landlord first.

Key Points on Access, Your Rights, and Harassment

Landlords must give you at least 24 hours’ written notice before entering your property for repairs (except in emergencies). They should not enter your home without permission unless urgent repairs are needed.

It is illegal for a landlord to harass or threaten you for requesting repairs. If you feel unsafe, contact the council or Shelter Cymru for support.

What If Repairs Are Not Done?

If repeated requests and council help have failed, further steps may include:

• Applying to the Residential Property Tribunal Wales.
• Claiming compensation for loss or inconvenience (where applicable).
• Reporting the issue to Shelter Cymru for guidance.

Do not withhold rent unless properly advised, as this can risk eviction.

Frequently Asked Questions (FAQs)

1. What counts as an urgent repair in Wales?
   Urgent repairs are issues that risk harm to you or major damage to the property, such as no heating in winter, gas leaks, severe leaks, or unsafe electrics.
2. Can I arrange repairs myself and deduct the cost from my rent?
   Usually you must first notify your landlord in writing, allow reasonable time for a response, and keep all evidence. Only in specific cases and with written warnings—ideally after council involvement—can this be considered. Seek advice before acting.
3. What can I do if my landlord ignores my repair requests?
   You should contact your local council for an inspection and, if needed, make a complaint. If issues persist, you can apply to the Residential Property Tribunal Wales for a resolution.
4. Is my home covered for fitness for human habitation in Wales?
   Yes, Welsh law requires all rented homes to meet basic fitness standards under the Renting Homes (Wales) Act 2016.
5. Who can help me if I feel harassed for asking for repairs?
   Contact your local council, Shelter Cymru, or the Residential Property Tribunal Wales. Harassment of tenants is illegal in Wales.

Conclusion: What Should Every Welsh Tenant Know?

• Report all repairs in writing and keep records—it’s your legal right.
• Your landlord must meet basic habitability, repair, and safety standards under Welsh law.
• If repairs are ignored, you can seek help and escalate through your local council or official tribunal in Wales.

Staying informed empowers you to live safely and confidently in your rented home.

Need Help? Resources for Renters

• Welsh Government – Renting Homes Information
• Residential Property Tribunal Wales – For escalation of housing repair disputes
• Find Your Local Council – Report repair issues to Environmental Health
• Shelter Cymru – Housing Advice

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1. Renting Homes (Wales) Act 2016
2. Residential Property Tribunal Wales
3. Welsh Government official repair guidance

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