Setting Up Utilities When Renting in England: A Guide for Tenants

Moving into a new rented property in England comes with important responsibilities, including setting up your utilities – such as gas, electricity, water, broadband, and council tax. Knowing how to do this effectively can help you avoid unnecessary costs and ensure a smooth transition. This guide explains what English renters need to know about utilities, your legal rights, and the key steps to get your new home up and running.

What Are Utilities and Who Is Responsible?

Utilities typically include:

• Gas and electricity
• Water and sewerage
• Council tax
• Broadband or phone line

Your tenancy agreement should specify whether you, the tenant, or your landlord are responsible for setting up and paying for these services. In most assured shorthold tenancies (the most common in England), tenants are responsible for paying and registering with the utility providers, unless the rent includes these charges.

Step-by-Step: How to Set Up Utilities as a Tenant

1. Check Your Tenancy Agreement

Before you move in, confirm your responsibilities for utilities and council tax as outlined in your tenancy agreement. If rent includes bills, ask which utilities are covered and if there are usage limits.

2. Take Meter Readings on Move-In Day

On the day you move in, take clear photos of all meters (gas, electricity, and water if possible). Record the readings and the date – this can prevent disputes about previous tenants' bills.

3. Contact Utility Providers

• Find out which companies currently supply the property. Your landlord or letting agent should tell you, or you can contact the property’s previous provider using a recent bill (if available).
• Contact the suppliers to set up the accounts in your name. Provide your move-in date and the meter readings you took.
• You are free to switch your gas and electricity provider unless your tenancy agreement restricts this. For details, visit the official government energy guidance.

4. Register for Council Tax

Council tax is a local tax collected by your council to pay for services. Tenants are typically responsible unless the tenancy agreement says otherwise. You must register with your local council as soon as you move in. To find your council and register, use the Find your local council tool.

If you’re a student or living alone, you may qualify for a discount. The main Council Tax Reduction form is:

• Council Tax Reduction Application (CTRS)
  Use this form if you are on a low income or receiving benefits. Application forms and processes vary by local council – check with your council via the Apply for Council Tax Reduction portal.

5. Setting Up Water, Broadband and Other Services

• Contact your regional water supplier to register. Find your supplier at Ofwat’s water supplier page.
• For broadband and phone, check your tenancy for restrictions. You are usually responsible for signing up, though permission may be needed to install new lines.

Your Legal Rights as a Tenant: Utilities and the Law

Under the Housing Act 1988, landlords must ensure the property has safe supply of utilities, but tenants are generally responsible for bills, unless stated otherwise. If your landlord pays the bills but withholds the supply (for instance, by not paying), this could constitute an illegal eviction or harassment – you may apply to the First-tier Tribunal (Property Chamber - Residential Property) for assistance.

Relevant forms & official actions

• Form N244: Application notice
  If you need to ask the Court to decide on a utilities-related dispute (e.g., landlord interference), you would use Form N244. See official guidance and download.
  Example: A tenant whose landlord repeatedly cuts off essential utilities despite being responsible for them may apply to the court using Form N244 to seek an order.
• Council Tax Discount/Exemption Application
  For single occupiers, students or those with exemptions. Access your local council's process on the Council Tax overview.

Action steps if issues arise

• Contact your landlord or letting agent in writing about any problem.
• Keep records; if not resolved, seek advice from your local council’s housing department or Housing Tribunal (First-tier Tribunal – Property Chamber).

Always keep copies of all forms and your communications.

FAQ: Utilities and Bills for Renters in England

1. Who is responsible for setting up and paying utility bills in a rented property?
   Usually, it’s the tenant’s responsibility unless your tenancy agreement says utilities are included in the rent. Always check your contract for details.
2. Can I change energy suppliers if I’m a tenant?
   Yes, unless your tenancy agreement specifically prevents it. You can compare and switch providers to get a better deal on gas and electricity.
3. What should I do if my landlord hasn’t provided past utility provider information?
   Contact Citizens Advice or use OFGEM’s guidance to help identify your current suppliers. Your local council may also be able to help.
4. Do I have to pay council tax as a renter?
   If you are an adult tenant, you are normally responsible for council tax unless your tenancy agreement states it is included in your rent. Discounts may apply if you live alone or are a student.
5. What can I do if my landlord withholds or disconnects utilities?
   This may be harassment or illegal eviction. Contact your local authority housing team or the First-tier Tribunal (Property Chamber) for help.

Summary: Key Takeaways for Renters

• Always check your tenancy agreement to confirm your responsibilities for utilities and bills.
• Register with utility providers and your local council as soon as you move in.
• Know your rights under English law if problems with utilities arise.

Staying organised with documentation and acting quickly helps prevent common renter problems.

Need Help? Resources for Renters

• Private Renting: Your Rights and Responsibilities (GOV.UK)
• Council Tax Information (GOV.UK)
• First-tier Tribunal (Property Chamber – Residential Property)
• Citizens Advice: Energy and Utilities Guidance
• For complaints or unresolved issues, contact your local council or the Housing Tribunal.

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1. Housing Act 1988
2. Form N244: Application Notice (UK Government Courts and Tribunals)
3. Council Tax official GOV.UK page
4. First-tier Tribunal (Property Chamber – Residential Property)

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