Your Rights as a Tenant at Housing Tribunals in Wales

If you rent in Wales and face issues like a rent increase, eviction, or unresolved maintenance, you have the right to seek help from the official Housing Tribunal. Understanding your tenant rights, knowing how to use the correct forms, and where to get support can make the process much clearer and less stressful.

Understanding Housing Tribunals in Wales

In Wales, the Residential Property Tribunal Wales (RPTW) is the official body handling disputes between tenants and landlords. This tribunal is independent and designed to resolve housing issues fairly under Welsh law.

When Can Tenants Go to the Tribunal?

Common disputes the tribunal can resolve include:

• Challenging a rent increase notice
• Disagreement over repairs and maintenance responsibilities
• Tenancy deposit disputes (for some older tenancies)
• Eviction or possession cases in specific circumstances

The tribunal is there to help ensure both tenants’ and landlords’ rights are respected according to the Renting Homes (Wales) Act 2016.¹

Your Key Rights Under Welsh Tenancy Law

Most tenants in Wales now have either a ‘standard’ or a ‘secure’ occupation contract. These replace older tenancy agreements and come with clear rights and obligations. Key rights include:

• The right to live in a safe and well-maintained property
• Protection from unfair eviction
• The right to challenge rent increases and other landlord decisions using the proper process

Challenging a Rent Increase in Wales

If your landlord issues a rent increase, it must be done with at least two months’ notice using the official Rent Variation procedure. If you believe the new rent is too high, you can ask the Residential Property Tribunal to review the increase.

Official Tribunal Forms for Renters

Here are the main forms tenants might need when applying to the tribunal:

• Application for Determination of Rent (Form RHW20)
  Form RHW20 is used when you want the tribunal to decide if your landlord's new rent proposal is reasonable. For example, if your landlord increases your rent by 15% and you believe it’s above market rent, you submit RHW20 (within two months of receiving the notice) to let the tribunal decide.
• Application Regarding Landlord’s Failure to Carry Out Repairs (Form RHW23)
  Form RHW23 lets you ask the tribunal to resolve disputes where your landlord, after notice, hasn’t completed legally required repairs or maintenance. For example, if you reported a serious leaking roof and your landlord took no action, Form RHW23 is the next step.
• General Application Form (Form RHW10)
  For any other dispute not covered above, you can use Form RHW10 to begin a case relevant to your contractual rights under your Welsh occupation contract.

For a full set of up-to-date tribunal forms, always refer to the official RPTW forms page.

How Decisions Are Made

The tribunal panel is made up of legally qualified and independent members. All parties can present evidence, and hearings are usually informal. The panel considers the evidence, relevant legislation, and ensures both tenant and landlord are treated fairly.

Practical Steps: How to Use the Tribunal Process

• Read your occupation contract and check what rights you have
• Attempt to resolve disputes directly with your landlord first
• Use the correct tribunal form for your situation
• Gather all evidence (notices, letters, photos, etc.) before your hearing

You do not need a lawyer to use the tribunal. All forms come with guidance notes to help you through the application process.

Frequently Asked Questions

1. What is the Residential Property Tribunal Wales?
   The Residential Property Tribunal Wales (RPTW) is an independent body that resolves disputes between tenants and landlords, including rent increases, repairs, and some eviction matters in Wales.
2. Do I have to pay a fee to apply to the tribunal?
   There are generally no fees for tenants applying to resolve a dispute at the Welsh tribunal, making the process accessible for renters.
3. How long does it take to get a tribunal decision?
   Most cases take a few weeks to a couple of months from application to decision, depending on the complexity of your case.
4. Will I need legal representation?
   No, the tribunal process is designed for both tenants and landlords to represent themselves, although you may seek advice or support if you wish.
5. What if my landlord ignores the tribunal’s decision?
   If your landlord does not comply with a binding tribunal decision, you may be able to enforce the order through the courts. The tribunal can provide guidance on this after your hearing.

Key Takeaways for Welsh Renters

• The Residential Property Tribunal Wales supports fair resolutions for tenants under Welsh law.
• Key forms like RHW20 and RHW23 help renters challenge rent increases or unresolved repairs.
• Welsh renters are protected under the Renting Homes (Wales) Act 2016, with clear rights to safe housing and fair treatment.

Need Help? Resources for Renters

• Residential Property Tribunal Wales (RPTW): Official tribunal for tenant and landlord disputes in Wales.
• Welsh Government: Housing Advice: Up-to-date information on Welsh tenancy laws and your rights.
• Shelter Cymru: Free independent advice and support for renters across Wales.

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1. Renting Homes (Wales) Act 2016 – official full text

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