What to Do if Your Landlord Ignores Safety Laws in Wales

If you're renting in Wales, your landlord has a legal duty to keep your home safe and meet specific health, safety, and fire regulations. But what if your landlord isn't following the rules? This guide explains what laws protect you, what steps you can take, and where to find official support—all tailored to renters in Wales.

What Safety Laws Must Landlords Follow in Wales?

Landlords in Wales are legally required to ensure your rental property is safe and fit for human habitation. These requirements come from several key pieces of legislation, most importantly the Renting Homes (Wales) Act 2016^[1] and supporting regulations. Landlords must:

• Repair and maintain the structure and exterior of your home
• Keep installations for gas, water, electricity, and sanitation in safe working order
• Ensure working smoke alarms, carbon monoxide detectors, and (if applicable) heat alarms are installed and tested
• Address damp, mould, and any serious hazards affecting your health
• Provide proof of annual gas safety checks and periodic electrical safety inspections

Your landlord must meet these requirements whether or not you have requested repairs. If safety laws are ignored, it puts your wellbeing at risk—and there are clear steps you can take.

What Can You Do if Your Landlord Ignores Safety Laws?

If you notice hazards like faulty wiring, missing alarms, or persistent damp, act promptly to protect yourself and others:

• Report the issue in writing to your landlord or letting agent, keeping a record of your request
• Give your landlord a reasonable amount of time to respond (typically 14 days for urgent issues)
• If there’s no response or action, contact your local council’s environmental health team
• You can formally complain and request an inspection—councils have the power to serve notices on landlords to carry out repairs
• If you’re still not satisfied, you may be able to apply to the tribunal for enforcement

Your local authority may use the Housing Health and Safety Rating System (HHSRS) to assess hazards. If they find serious risks (like fire hazards, mould, or structural failings), they can require the landlord to fix them by issuing notices or taking enforcement action.

What Official Forms or Processes Are Involved?

• Request for Repairs (Letter/Email): While there is no official government form just for Wales, always make your repair request in writing, stating the nature of the hazard, what you expect to be done, and a date. Example wording and a practical template are available on the Welsh Government site.
• Application to Rent Assessment Committee/Residential Property Tribunal Wales: If major repairs are ignored, you can apply to the Residential Property Tribunal Wales to challenge your landlord’s conduct and have issues formally assessed, such as compensation or reduction in rent for poor conditions. Visit their official forms page for the relevant forms. For example, the "RHW19 – Application to Tribunal" is commonly used to raise issues of disrepair and unfitness.
  • How to use: Complete the form with all known details, supply supporting evidence (photos, correspondence), and submit as directed. For instance, if your landlord hasn’t fixed a broken boiler after several requests and council involvement, you may use this form to seek tribunal intervention.

Councils or the Residential Property Tribunal may order your landlord to carry out repairs or compensate you if your rights are breached. For urgent hazards, councils can serve an Emergency Remedial Action Notice under the Renting Homes (Wales) Act 2016.

Important: Never Stop Paying Rent Unilaterally

For a summary: If your landlord ignores legal safety duties in Wales, you have powerful rights and practical steps you can take. Official routes exist for inspection, enforcement, or tribunal action.

FAQs: Landlord Safety Duties in Wales

1. What safety certificates should my landlord provide in Wales?
   Landlords must provide a copy of the annual gas safety certificate, an electrical installation condition report (usually every five years), and demonstrate working smoke/CO alarms at the start of your contract.
2. How do I contact my local council about housing hazards?
   Use your council’s website or call the environmental health or housing standards team. You can find links via the Welsh Government's local authority finder.
3. Can I ask for compensation if repairs affect my health?
   Yes, in some circumstances. If prolonged unaddressed hazards cause you loss or serious inconvenience, the tribunal may award compensation. Seek legal advice or support via Shelter Cymru if unsure.
4. Is my deposit at risk if I complain about safety laws?
   No. Landlords cannot legally evict or penalise you for raising legitimate health and safety concerns (known as ‘retaliatory eviction’), especially under the Renting Homes (Wales) Act 2016.
5. What is the Residential Property Tribunal Wales?
   This is the independent tribunal that decides rental disputes—including safety and disrepair—in Wales. More at the official Residential Property Tribunal Wales website.

Conclusion: Key Points for Renters in Wales

• Landlords in Wales must meet strict safety and repair standards—if they don’t, you have clear rights.
• Report hazards promptly in writing, escalate to your council if ignored, and use official forms for formal complaints.
• Never stop paying rent during disputes and always seek official help if you feel unsafe in your home.

By understanding and using these processes, you can help ensure a safe and secure rental home.

Need Help? Resources for Renters

• Welsh Government – Housing: Latest legislation, tenant guides, and contacts
• Residential Property Tribunal Wales: File a complaint about property conditions or disputes
• Shelter Cymru: Repairs and Housing Conditions Advice
• Find Your Local Authority in Wales: Report hazards to council environmental health

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1. [1] Renting Homes (Wales) Act 2016 – official legislation
2. [2] Residential Property Tribunal Wales – official site
3. [3] Welsh Government: Landlord and tenant rights and responsibilities
4. [4] Welsh Government Tenants' Guide: Reporting Repairs & Sample Letters

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