Changing the name or address of a landlord on your tenancy records can affect who you pay rent to, where legal notices are delivered and who is responsible for repairs. This guide explains what tenants in Wales should expect when an RHW3 change of landlord identity or new address is filed, how to check the official forms, what evidence to keep, and when you might need to contact the First-tier Tribunal (Property Chamber). It uses clear, practical steps for renters and tenants who may face rent queries, notices or disputes after an ownership change. If you are unsure whether a notice is valid or who to contact, follow the steps below and keep a record of all correspondence.
What the RHW3 change means for tenants
An RHW3 notification records a change to the landlord's identity or address. This can mean a new person or company becomes responsible for the tenancy, or that correspondence should go to a new postal or registered address. Always check the official RHW3 form and confirm the new payee details before changing where you send rent.
Who handles disputes about landlord identity
If you cannot agree who the landlord is, or you suspect a fraudulent change, you can apply to the First-tier Tribunal (Property Chamber) for a decision on landlord responsibilities and possession matters. See the tribunal guidance for how to apply and what evidence is needed: First-tier Tribunal (Property Chamber)[2].
Forms you should know
- RHW3 — Change of Landlord Identity / New Address form: used to notify a change in landlord details; tenants should keep a copy and check who is named as the new rent recipient. See the official Rent Smart Wales page for the form and guidance: RHW3 form and Rent Smart Wales guidance[1].
- Housing Act 1988 — relevant law on assured tenancies and notices: referenced for statutory notice requirements and possession grounds.
When each form is used (practical examples)
- RHW3 example: If your landlord sells the building, the new owner completes RHW3 to record their name and address; you should check this matches any new rent demands and keep a dated copy.
- Timing example: If a RHW3 is issued, check the date on the notice immediately; you may have limited time to challenge incorrect details before a possession procedure progresses.
What you should do step by step
- Confirm identity: ask for official ID, company number or proof of ownership and compare this to the RHW3 details.
- Check payment instructions: only change who you pay when the RHW3 names the new payee and you have written confirmation.
- Keep records: save the RHW3 form, any emails or letters, and receipts for rent payments to protect yourself in a dispute.
- Seek tribunal help if needed: if identity is contested or repairs/payments are disputed, consider applying to the First-tier Tribunal (Property Chamber) for a formal decision[2].
How to respond to an incorrect RHW3 notice
If details on the RHW3 look wrong (for example, a different name or address you do not recognise), write to the person who sent the notice and your current landlord or managing agent, ask for proof, and keep copies of everything. If you suspect fraud, report it to your local authority and seek tribunal advice.
FAQ
- How do I know if the RHW3 affects who I pay rent to?
- If the RHW3 names a new person or company as the landlord and provides valid proof, rent demands should reflect that change; if unsure, keep paying into a separate account and seek advice.
- Can a landlord change my tenancy without my agreement?
- Generally no — a change of ownership does not change tenancy terms, but the new owner takes on the landlord's legal responsibilities; contact the First-tier Tribunal if terms are being altered without notice.
- What evidence should I keep if there is a dispute?
- Keep the RHW3 form, rent receipts, bank records, written correspondence and any contracts or tenancy agreements.
- When should I contact the tribunal?
- Contact the tribunal if you cannot resolve ownership or rent-payment disputes with the parties involved, or if you receive a possession notice you think is invalid.
How-To
- Collect documents: gather the tenancy agreement, RHW3 form and any rent receipts.
- Contact parties: write to the person named on the RHW3 and your previous landlord to request confirmation in writing.
- Seek mediation or advice: use local tenancy advice services if the parties do not agree.
- Apply to the First-tier Tribunal: if unresolved, submit an application with your evidence for a formal determination[2].
Key Takeaways
- Only update payment details when the RHW3 names a legitimate new landlord and you have written proof.
- Keep copies of the RHW3, all correspondence and rent proof to protect your rights.
