Requesting Written Statement Amendments in Wales

If you rent in Wales and spot an error or omission in your written tenancy statement, you have clear routes to ask for a correction. This guide explains what a written statement covers, when to request changes, practical examples of how to make the request in writing, and what to do if your landlord does not agree. It uses plain language aimed at tenants and renters, and points to official forms, the tribunal that handles disputes, and the relevant law so you can act confidently and meet any deadlines.

What is a written statement?

A written statement records the main terms of an occupation contract or tenancy: names, rent amount, how and when rent is paid, length of the contract and notice arrangements. In Wales it is important because it helps protect both tenants and landlords by showing agreed terms in writing. If details are incorrect the document can cause confusion over payments, notices or responsibilities.

When you can request amendments

• If your name, co-tenant details or identification are recorded incorrectly and this affects your rights or access to services.
• If the rent amount, payment date or deposit figure is wrong and you can show proof of the agreed sum.
• If the start or end dates, break clauses or notice periods are misstated and you need the correct timeline for notices and deadlines.
• If agreed responsibilities (for repairs, bills or access) are missing or inconsistent with what you signed or discussed.

How to ask for an amendment

Start by writing a short, dated letter or email to your landlord or managing agent explaining the specific error and the change you want. Attach supporting documents such as a signed tenancy agreement, bank payment records or emails that show the agreed terms. Be clear about a reasonable deadline for a response—usually 14 days for straightforward corrections—and say you are prepared to use the First-tier Tribunal (Property Chamber) if necessary. ^[3]

Sample request (what to include)

Give your full name, address, the exact line or clause to be changed, a short reason and the correction you want. End with a request for confirmation of the amendment and a date by which you expect a reply.

Official forms and where to find them

• First-tier Tribunal (Property Chamber) application guidance — Use the Tribunal guidance and application process if the landlord refuses a reasonable correction and you need a formal decision. Practical example: you have proof of the agreed rent but the landlord will not update the written statement; submit the Tribunal application to ask for an order confirming the correct rent. First-tier Tribunal (Property Chamber) - guidance ^[3]
• Claim form N5 (possession of property) — If an incorrect written statement is being used as the basis for unlawful possession or incorrect notices, you may need to respond or defend a claim; practical example: if a possession claim relies on a wrong date in the written statement, keep N5-related paperwork and seek advice. The official form and notes explain how possession claims are started. Claim form N5 (possession) ^[4]

FAQ

Can a landlord refuse to change a written statement?

A landlord can refuse if they believe the statement is correct; you should supply clear evidence and request a formal correction in writing. If they still refuse, you can apply to the First-tier Tribunal (Property Chamber) for a decision.

How long does it take to get a tribunal decision?

Timelines vary by case and region; simple procedural matters may be decided more quickly, but allow several weeks to months. The Tribunal will publish guidance on expected timeframes.

Will correcting a written statement affect rent already paid?

Corrections can clarify future obligations; if the error led to an over- or under-payment, you may need to discuss repayment or adjustment with the landlord and keep records of any agreement.

How-To

1. Check the written statement line-by-line and gather evidence such as bank records, emails or the original signed agreement.
2. Write a dated request to your landlord detailing the exact change you want and attach your evidence; ask for a reply within 14 days.
3. Follow up by phone or in person if you do not receive a written response, and note the time and name of anyone you speak to.
4. If the landlord refuses, consider mediation or advice from tenant support services before applying to the Tribunal.
5. If you apply to the First-tier Tribunal, include a clear chronology, copies of your request, landlord replies and supporting evidence.
6. Attend any hearing or respond in writing to tribunal directions and bring originals of key documents.

Key Takeaways

• Ask for amendments in writing and keep dated copies of all correspondence.
• Use official forms and the First-tier Tribunal if the landlord refuses a reasonable correction.

Help and Support / Resources

• Renting Homes (Welsh Government) guidance
• Rent Smart Wales (landlord/agent registration and guidance)
• First-tier Tribunal (Property Chamber) - residential property

1. [1] Housing Act 1988 (legislation.gov.uk)
2. [2] Rent Act 1977 (legislation.gov.uk)
3. [3] First-tier Tribunal (Property Chamber) - residential property (GOV.UK)
4. [4] Claim form N5 (possession) (GOV.UK)