RHW2 – Notice of Landlord’s Address

Tenants often need to know who to contact about repairs, rent or legal notices. In Wales, landlords must provide a usable address for service of notices under the Renting Homes framework, and the RHW2 form is the standard notice related to a landlord’s address. This short guide explains what an RHW2 notice is, when a tenant can ask for a landlord’s address, how to send or respond to a notice, and what to do if a landlord does not comply. If you rent in Wales and are unsure about your rights, this page uses plain language and clear steps so you can protect your tenancy, report problems, and, if necessary, take a case to the tribunal.

What is RHW2?

The RHW2 (Notice of Landlord’s Address) is the formal way a landlord provides a postal address for official service and communication under the Renting Homes framework in Wales. The Renting Homes (Wales) Act 2016 sets out landlord duties on information and written statements; if you need to read the legislation, see the Act for full wording: Renting Homes (Wales) Act 2016^[1].

When and why a tenant needs the landlord's address

Tenants need a landlord’s address to receive official notices (for rent, repairs, or court papers), to serve notices back to the landlord, and to identify who is legally responsible for the property. If the landlord does not provide an address, you can request it in writing and use a formal RHW2 notice if available from Welsh Government guidance: RHW2 form and guidance^[3].

Official forms and how tenants use them

• RHW2 – Notice of Landlord’s Address: used by tenants to ask the landlord to confirm a postal address for service; for example, send RHW2 by recorded post if you need to serve a notice about disrepair.
• N1 / Court possession claim forms: used if a landlord starts a possession claim or if you need to defend or respond in court; for example, attach proof you asked for the landlord’s address if it is relevant to service.
• Deadlines and notice periods: some steps require action within set times, so always check the form guidance and keep posted date stamps.

What to do if the landlord does not comply

Start by writing to the landlord and asking for their address; keep a copy and proof of delivery. If the landlord refuses or ignores reasonable requests, you can apply to the First‑tier Tribunal (Property Chamber) or, in some cases, the County Court to resolve the issue. The First‑tier Tribunal (Property Chamber) hears many residential tenancy disputes and offers information on making an application: First‑tier Tribunal (Property Chamber)^[2].

FAQ

Can my landlord use a PO Box as their address?

A landlord may use a PO Box if it is allowed by the tenancy terms and it is a proper address for service under the law; check your contract and the Renting Homes rules.

How long should I wait for a reply to an RHW2 notice?

There is no single waiting period in law for an RHW2 reply, but send the notice by recorded delivery, allow a reasonable time (for example 14 days), and keep evidence of sending.

Can I serve legal papers to the property if I don’t have a landlord’s address?

Some courts allow service at the property in specific circumstances, but it is best to get legal advice or ask the tribunal before assuming service at the property is valid.

How-To

1. Check your tenancy agreement and any written statement to see if the landlord already supplied an address.
2. Write to your landlord requesting their address and keep a dated copy and proof of postage.
3. If you do not get a reply, send the RHW2 notice (or formal written request) by recorded delivery and set a clear deadline.
4. Keep all correspondence, delivery receipts and a timeline of actions; this helps if you later apply to the tribunal.
5. If the landlord still fails to provide an address, apply to the First‑tier Tribunal (Property Chamber) or get free advice from Citizens Advice Wales before starting court action.

Key Takeaways

• You have the right to a landlord address for service of notices and should request it in writing.
• Keep copies and proof of all communication to protect your rights if a dispute follows.

Help and Support

• Rent Smart Wales — landlord registration and advice
• Citizens Advice Wales — free tenant support
• Welsh Government — housing and tenancy rights

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1. [1] Renting Homes (Wales) Act 2016 — legislation.gov.uk
2. [2] First‑tier Tribunal (Property Chamber) — GOV.UK
3. [3] Welsh Government — RHW2 form and guidance