Landlord Legal Duties and Responsibilities in Wales

If you're renting in Wales, it's important to understand the legal duties your landlord owes you. The law in Wales sets out specific responsibilities for landlords, from property maintenance and repairs to registration and licensing requirements. Staying informed helps you ensure your rental rights are respected and gives you the confidence to address issues if they arise.

Landlord Licensing and Registration in Wales

In Wales, landlords must meet strict registration and licensing requirements under the Housing (Wales) Act 2014. This includes:

• Registration: All landlords must register themselves and their rental properties with Rent Smart Wales.
• Licensing: If a landlord manages the property directly (collects rent, arranges repairs), they must also hold a valid Rent Smart Wales landlord licence. Letting agents must be licensed too.

Rent Smart Wales is the official national registration and licensing authority for landlords and agents in Wales.

Penalties for Not Registering or Licensing

• Landlords who fail to register or get licensed can face fixed penalty notices, prosecution, or being barred from managing properties in Wales.
• Tenants can complain directly to Rent Smart Wales if unsure about their landlord’s status.

Repairs and Property Standards

Welsh law requires all rental homes to be safe, healthy, and fit to live in. Responsibilities include:

• Maintaining the structure (roof, walls, windows, etc.) and exterior in good repair
• Ensuring gas, electricity, water, and heating are all safe and working
• Fitting working smoke alarms, carbon monoxide detectors, and meeting fire safety standards
• Addressing issues like damp or mould

These requirements are set out in the Renting Homes (Wales) Act 2016.

Repairs Process and Relevant Forms

If your landlord is not carrying out repairs or you feel your home is unfit, you can:

• Report the issue to your landlord in writing, giving a reasonable time to respond
• If unresolved, contact your local council, who may inspect and serve an enforcement notice if necessary

Official forms that may be used include:

• RHW19 – Fitness Issues Notification Form: Notify your landlord about fitness issues in your property. Use when your home is damp, unsafe, or lacks basic amenities. Download from Welsh Government.
• RHAnnex – Model Written Statement: Sets out all landlord and tenant obligations for your contract. Check you received this at the start of your tenancy. View official Welsh model statement.

Deposit Protection

If you've paid a deposit, your landlord must protect it with a government-approved scheme within 30 days and provide you with key details (called 'prescribed information').

• See approved schemes at official Welsh Tenancy Deposit Protection.
• Failure to protect a deposit means you may claim compensation through the courts.

Notice and Evictions

Landlords in Wales must follow strict rules for ending tenancies, using proper notice and forms. Most private contracts now require at least six months’ notice to end a standard occupation contract, unless there is a breach (like serious rent arrears or anti-social behaviour).

• Landlords must use a Model Written Statement and the correct Welsh Government eviction forms.

The Tribunal for Renting Disputes

In Wales, most tenancy disputes (about repairs, eviction, deposits, or harassment) are handled by the Residential Property Tribunal Wales. This independent tribunal can make binding decisions about your housing rights, especially if informal complaints do not succeed.

FAQ: Landlord Legal Duties in Wales

1. How can I check if my landlord is registered and licensed in Wales?
   You can search for your landlord or letting agent’s status on the Rent Smart Wales public register using their name or property details.
2. What should I do if my landlord is ignoring repair requests?
   Start by notifying your landlord in writing and keeping a copy. If there’s no response, contact your local council’s housing department to request an inspection and possible enforcement action.
3. What is a ‘Model Written Statement’?
   This is the official contract document your landlord must provide. It details your rights and responsibilities. If you haven’t received one, ask your landlord and see a sample statement here.
4. How do I make a complaint about my landlord in Wales?
   Try to resolve issues directly first. If unresolved, you can report licensing and registration breaches to Rent Smart Wales, repairs issues to your local council, or take your case to the Residential Property Tribunal Wales.
5. What notice must my landlord give before entering my home?
   Your landlord should give at least 24 hours’ written notice and have your permission, except in emergencies.

Summary: Key Landlord Duties in Wales

• Landlords must register and be licensed via Rent Smart Wales.
• Rental homes must be safe, decent, and repaired; deposits protected; and proper notice given for any eviction.
• Renters can use official forms, contact councils, and approach the Residential Property Tribunal Wales to resolve disputes.

Being informed helps ensure you have a safe, secure tenancy and know what action to take if issues arise.

Need Help? Resources for Renters in Wales

• Rent Smart Wales: Landlord/agent register and complaints
• Welsh Government Housing Advice: Tenancy rights and changes to the law
• Residential Property Tribunal Wales: Dispute resolution and hearings
• Your local council’s housing department: Safety and repair complaints

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1. Housing (Wales) Act 2014
2. Renting Homes (Wales) Act 2016
3. Rent Smart Wales official site
4. Welsh Government Model Written Statement
5. Welsh Tenancy Deposit Protection Schemes
6. Residential Property Tribunal Wales

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