How to Remove a Prepaid Electricity or Gas Meter in Wales

If you’re renting in Wales and have a prepaid electricity or gas meter (also known as a pay-as-you-go meter), you might wonder whether you can have it removed and replaced with a standard credit meter. This article explains your rights as a tenant in Wales, when meter removal is possible, and what steps you can take to request a change.

What is a Prepaid Meter?

Prepaid meters require you to pay for your energy in advance, typically by topping up a key or card at a shop or online. While these meters can help with budgeting, they often come with higher tariffs compared to standard meters. As a renter, you may want a standard credit meter for easier billing or to access better energy deals.

Your Rights as a Renter in Wales

In most cases, tenants have the right to change their energy supplier and request a meter change, unless your tenancy agreement specifically prohibits this or your landlord pays the utility bills directly.

• If you pay your bills directly to the energy company: You usually have the right to ask for a meter change.
• If your landlord pays the bills (then charges you): You'll need permission from your landlord to make changes to the meter.
• Check your tenancy agreement for clauses about altering fixtures or utilities in the property.

Under the Renting Homes (Wales) Act 2016, tenants (contract-holders) have rights to enjoy the property, but you should not make substantial changes (like replacing a meter) without the landlord’s consent.^[1]

How to Request Removal of a Prepaid Meter

Here’s a step-by-step outline for renters in Wales considering replacing a prepaid meter with a standard one:

• Contact your energy supplier: Ask if you are eligible to switch from a prepaid to a credit meter. Energy suppliers may carry out a credit check.
• Check your tenancy agreement: Make sure it doesn’t restrict you from changing the meter. If in doubt, speak to your landlord.
• Get landlord consent if required: If your agreement requires it (or if you’re unsure), obtain written permission from your landlord.
• Arrange an appointment with your supplier: If approved, the supplier will schedule a visit to change the meter.

There’s no standard government form to request meter removal — your supplier uses their own process. For disputes about your right to change a meter, you may seek help from the Energy Ombudsman or your local council.

Council Tax and Utility Bills with Prepaid Meters

Using a prepaid meter does not affect your Council Tax liability in Wales. However, it may influence your overall budgeting for household bills. Always ensure energy accounts are in your name if you are responsible under the tenancy.

Who Handles Tenancy Disputes in Wales?

Disputes about tenancy rights, including those related to changes in your home, are handled by the Residential Property Tribunal Wales.^[2]

This tribunal can decide on disputes around rental conditions, repairs, and some matters relating to energy supply or improvements requested by tenants, but always try to resolve issues directly with your landlord first.

Relevant Legislation in Wales

• Renting Homes (Wales) Act 2016
• Landlord and Tenant Act 1985 (applies to England and Wales)

FAQ: Removing Prepaid Meters in Wales

1. Can I remove a prepaid meter myself as a renter?
   No, only your energy supplier is authorised to safely remove or replace meters. Attempting to remove a meter yourself is illegal and dangerous.
2. Do I need my landlord’s permission to change the meter?
   In most tenancies, yes. Unless your tenancy agreement clearly lets you change the meter, you should seek your landlord's written consent.
3. What if my landlord refuses consent without a valid reason?
   Contact Rent Smart Wales or your local council’s housing advice team to discuss your rights and options for resolving the issue.
4. Can my landlord insist on keeping a prepaid meter?
   Landlords can request a prepaid meter if there's a history of payment issues, but should not unreasonably refuse a tenant’s request for a standard meter if there are no arrears.
5. Is there a cost to having a prepaid meter removed?
   Some energy suppliers may remove a prepaid meter for free, but others might charge. Ask your supplier for details before proceeding.

Summary: Key Points for Welsh Renters

• You may request a prepaid meter removal from your supplier, but often need landlord consent.
• Check your tenancy agreement and get written approval if required.
• For unresolved disputes, contact your local council, Rent Smart Wales, or the Residential Property Tribunal Wales.

Understanding your rights can help you make the best choice for your household budget and comfort.

Need Help? Resources for Renters

• UK Government: Renting Guidance
• Rent Smart Wales – Guidance for tenants and housing support
• Residential Property Tribunal Wales – Information on formal disputes and applications
• Citizens Advice Wales: Housing Help
• Energy Ombudsman – Free help resolving energy supply disputes

---

1. Renting Homes (Wales) Act 2016
2. Residential Property Tribunal Wales

Categories

Tenant Rights & Responsibilities Rent, Deposits & Increases Tenancy Types & Agreements Moving In & Out Procedures Repairs, Maintenance & Housing Standards Eviction Notices & Repossessions Shared Housing, HMOs & Lodgers Discrimination, Harassment & Accessibility Utilities, Bills & Council Tax Affordable Housing, Social Housing & Benefits Dispute Resolution & Housing Tribunals Health, Safety & Fire Regulations Privacy, Landlord Entry & Surveillance Unusual & Special Tenancy Situations Renters’ Insurance & Liability Homelessness Support & Post-Eviction Help Landlord Duties, Licensing & Penalties Housing Law, Legal Updates & Case Studies Mental Health, Disability & Vulnerable Renters’ Rights Rent Repayment Orders & Compensation