Can my landlord stop me from getting broadband?

Landlords should not unreasonably refuse broadband installation, but they can object if the work would cause significant damage or is against building rules.

What do I do if my landlord ignores my request?

If there’s no response within 35 days, your broadband provider can apply to the First-tier Tribunal for access rights under the 2021 Act.

Will I need to pay tribunal fees if my provider goes to the First-tier Tribunal?

No, there are no fees for tenants—the broadband provider manages the application process and the costs.

What happens if I am renting in a listed building or conservation area?

Additional permissions may be required, and installation might be restricted. Speak with your landlord and the local authority for guidance.

Does my tenancy agreement need to mention broadband?

No, but check for any clauses about altering the property. Most agreements require written permission before making changes such as cable installations.

Broadband Access Rights for Renters in Wales

Utilities, Bills & Council Tax Wales published: June 29, 2025

For renters across Wales, fast and reliable broadband is increasingly essential for work, study, and daily life. But if you encounter barriers renting a flat or house—such as a landlord refusing permission for a broadband installation—you may wonder what your rights are. This guide explains your broadband rights as a tenant in Wales, important legal protections, and what practical steps you can take if issues arise with your landlord or letting agent.

Your Right to Broadband Access in Wales

There is currently no automatic legal right for tenants in Wales to demand access to broadband. However, legislation, recent UK government initiatives, and official guidance aim to help tenants get connected, particularly when landlords are unresponsive or object to necessary installation work.

What Can Landlords Decide About Broadband?

Most tenancy agreements in Wales don’t specifically mention broadband, but landlords generally cannot unreasonably withhold consent for you to install a broadband service—especially if installation causes no lasting damage and meets safety/structural standards. Refusal is only likely to be reasonable if:

The installation would cause significant damage or alter the structure
It breaches planning rules or existing building regulations
The building is listed or in a conservation area, where extra consent is needed

It's a good idea to formally request your landlord's written consent for any changes, such as drilling to fit cables or installing a new socket. You normally arrange this with your chosen broadband provider, who will explain technical requirements and ask for your landlord’s permission.

New UK Law: Easier Access for Renters

The Telecommunications Infrastructure (Leasehold Property) Act 2021 gives renters in flats (including those in Wales) more power if their landlord ignores requests for broadband installation. This law allows broadband providers to apply to the First-tier Tribunal (Property Chamber) in England and Wales for access rights if the landlord doesn’t respond within 35 days to installation requests¹.

Which Tenancies and Properties Are Covered?

Private rented homes – The vast majority of renters in Wales are covered, including those with assured shorthold tenancies.
Social housing – Tenants have similar rights, but may have to follow additional steps set by local authority landlords or housing associations.
Flats / Leaseholds – Special rules under the 2021 Act help tenants and leaseholders in multi-occupancy buildings to get connected.

How to Ask for Broadband Access

The steps usually follow this process:

Contact a broadband provider, who will survey the property and explain any installation needs.
Your provider will write to your landlord, seeking written consent to proceed.
If you don't get a response, your provider may apply to the First-tier Tribunal under the Telecommunications Infrastructure (Leasehold Property) Act 2021.

You should keep copies of all correspondence with your landlord about broadband consent. If you share your tenancy, ensure all named tenants are included in any requests or applications.

Relevant Forms and Tribunal

Form: Application for Access Order (Telecommunications Act)
When to use it: When your landlord does not respond to a broadband installation request within 35 days.
Practical example: You’ve arranged for a broadband provider to contact your landlord, but the landlord ignores all communications. The provider applies to the First-tier Tribunal (Property Chamber) using the official application form to request a right to install broadband equipment.
Official guidance: Telecommunications access rights for leaseholders

What If Your Broadband Is Refused or Restricted?

If your landlord refuses consent (and their reasons are not reasonable) or ignores requests, you and your provider may:

Ask for written reasons for the refusal. Landlords should provide clear grounds.
Contact your local council’s private sector housing team for advice and potential mediation support.
Use the First-tier Tribunal route as described above, most often via your provider².

The tribunal can grant a temporary access right order, allowing the broadband provider to carry out works necessary for your connection. There are no tenant fees for this process.

Your Responsibilities as a Tenant

Ensure you return the property to its original state before moving out, if your contract requires this
Repair any damage from installation, unless this is covered by the provider’s agreement
Continue to pay utility bills and broadband charges under your name, not your landlord’s

Maintaining clear communication with your landlord helps prevent disputes and delays.

FAQ: Broadband Rights for Renters in Wales

Can my landlord stop me from getting broadband?
Landlords should not unreasonably refuse broadband installation, but they can object if the work would cause significant damage or is against building rules.
What do I do if my landlord ignores my request?
If there’s no response within 35 days, your broadband provider can apply to the First-tier Tribunal for access rights under the 2021 Act.
Will I need to pay tribunal fees if my provider goes to the First-tier Tribunal?
No, there are no fees for tenants—the broadband provider manages the application process and the costs.
What happens if I am renting in a listed building or conservation area?
Additional permissions may be required, and installation might be restricted. Speak with your landlord and the local authority for guidance.
Does my tenancy agreement need to mention broadband?
No, but check for any clauses about altering the property. Most agreements require written permission before making changes such as cable installations.

Conclusion: Key Takeaways for Renters

You can request permission for broadband installation—landlords cannot unreasonably refuse.
If your landlord ignores your request, your provider may apply to the First-tier Tribunal for access rights under the law.
Keep records of all communication, and check your tenancy agreement for any specific provisions about alterations.

Understanding these rights can help you get connected more easily in your rented Welsh home.

Need Help? Resources for Renters

Welsh Government: Get help with housing – Official housing advice and support for tenants in Wales
First-tier Tribunal (Property Chamber) – Handles leasehold and property rights cases in Wales
Shelter Cymru: Renting Rights – Free advice and support for renters facing disputes in Wales
UK Government: Telecommunications Access Rights Guidance

Telecommunications Infrastructure (Leasehold Property) Act 2021
Housing Act 1988 (Wales uses this Act alongside the Renting Homes (Wales) Act 2016)
Renting Homes (Wales) Act 2016