Social Housing Repairs: Your Rights as a Renter in Northern Ireland

As a renter in Northern Ireland living in social housing, understanding your rights around repairs is essential. Whether you rent from the Housing Executive or a registered housing association, you are entitled to a safe, well-maintained home. This guide explains your key rights, how to report repairs, what your landlord must do, and steps to take if needed maintenance isn’t completed.

Your Right to a Safe and Decent Home

By law, social landlords in Northern Ireland must keep your home in good repair and free from hazards. The Housing (Northern Ireland) Order 2003 sets out these obligations for both the Northern Ireland Housing Executive and housing associations. This means:

• Your home should have safe heating, plumbing, and electrical systems
• Structural issues (like leaks or broken windows) must be fixed
• Repairs must be done within a reasonable time frame, especially for urgent issues that affect your health or safety

Types of Repairs and Responsibilities

There are two main types of repairs:

• Urgent or Emergency Repairs: Issues that are a danger to your health or security (e.g., no heating, burst pipes, unsecured doors). These should be fixed within 24 hours.
• Routine Repairs: General maintenance like dripping taps or sticking windows. The timeline for these varies, but landlords are expected to handle them promptly.

How to Report a Repair in Social Housing

Most landlords have a dedicated repair hotline or online system. Always report repairs as soon as possible, providing clear details.

• Northern Ireland Housing Executive (NIHE): Call 03448 920 901, report online, or visit your local office.
• Housing Associations: Contact your association directly—check their website for repair contact information.

You should receive a reference number and an expected timeframe for the repair. Keep records of your request, especially if the issue is serious.

Complaint and Escalation Process

If your landlord does not carry out the repair within the agreed timescale, you have the right to complain. Follow these steps:

• Contact your landlord’s complaints team in writing, noting previous attempts to resolve the issue.
• If you are not satisfied, you can escalate the complaint to the Housing Ombudsman (for housing associations) or to your local council’s Environmental Health if your home is unfit.
• You may also contact Environmental Health (NI) if there is a health or safety risk.

Official Forms and Action Steps

Below are official forms and how to use them if you need to make a further complaint or request action:

• NIHE Complaint Form: Used if you rent from the Northern Ireland Housing Executive and wish to formally complain about failure to carry out repairs. Download the NIHE Complaints Form. Example: You’ve reported damp, but repairs haven’t happened after several weeks. Complete the form, attach supporting evidence, and submit to your local NIHE office.
• Housing Association Complaints Process: Each association has its own form. Check your provider’s website. Example: A broken lock remains unfixed and you’ve chased several times. Fill in the online or paper form provided and send it to the association’s complaints team.
• Environmental Health Complaint: If repairs pose a health risk, contact your council’s Environmental Health team. Some councils offer online forms such as the Belfast City Council Environmental Health Complaint Form. Example: Mould or lack of heating is making you ill; report with as much detail as possible.

If You Need to Escalate Further

The Rent Assessment Panel Northern Ireland is the official tribunal handling social housing and private tenancy disputes. If a landlord fails to meet their obligations, you may contact them for advice or to start formal proceedings.

Always keep copies of emails, letters, and photos of the problem. They can be vital if you need to escalate your complaint.

Relevant Legislation

Your repair rights are protected under the Housing (Northern Ireland) Order 2003. This law sets the standard for what your landlord must provide and maintain.

FAQ: Social Housing Repairs in Northern Ireland

1. What should I do if my landlord does not carry out urgent repairs?
   First, contact your landlord again and stress the urgency. If there is no action, follow their complaints procedure. For health or safety risks, contact Environmental Health at your local council.
2. Do I have to pay for repairs in my social housing?
   No, landlords are responsible for most repairs to the property’s structure and safety. However, you might be responsible for minor repairs or damage you caused. Check your tenancy agreement for details.
3. Can I get compensation if repairs are delayed?
   In some cases, you may be eligible for compensation if a landlord fails to carry out essential repairs within reasonable timeframes. Submit a formal complaint and ask about compensation in your correspondence.
4. Who can help if I feel unsafe in my home because repairs are not done?
   Contact your landlord, then Environmental Health at your council if needed. If you rent from a housing association, you can also contact the Housing Ombudsman.
5. Is there a time limit for repairs to be completed?
   Yes, landlords must complete emergency repairs usually within 24 hours and routine repairs in line with their published timescales. Check with your landlord for specific targets.

Conclusion: What Renters Need to Remember

• You have a legal right to live in a safe, well-maintained home
• Report repairs quickly and keep records of all communications
• Use official complaints processes and seek help from authorities if repairs aren’t done

Understanding your rights helps you take the right action and stay safe in your home.

Need Help? Resources for Renters

• NIHE Repairs and Maintenance
• Housing Rights (Northern Ireland) – Free advice on all aspects of housing
• Rent Assessment Panel Northern Ireland – Tribunal for rent and repair disputes
• Find your council Environmental Health Office

---

1. Housing (Northern Ireland) Order 2003
2. NIHE Repairs Information
3. Rent Assessment Panel Northern Ireland
4. NIHE Complaints Form
5. Housing Rights Northern Ireland

Categories

Tenant Rights & Responsibilities Rent, Deposits & Increases Tenancy Types & Agreements Moving In & Out Procedures Repairs, Maintenance & Housing Standards Eviction Notices & Repossessions Shared Housing, HMOs & Lodgers Discrimination, Harassment & Accessibility Utilities, Bills & Council Tax Affordable Housing, Social Housing & Benefits Dispute Resolution & Housing Tribunals Health, Safety & Fire Regulations Privacy, Landlord Entry & Surveillance Unusual & Special Tenancy Situations Renters’ Insurance & Liability Homelessness Support & Post-Eviction Help Landlord Duties, Licensing & Penalties Housing Law, Legal Updates & Case Studies Mental Health, Disability & Vulnerable Renters’ Rights Rent Repayment Orders & Compensation