What to Do If Your Landlord Refuses Disability Accommodations in Wales

If you're a renter in Wales living with a disability, the law provides protections to ensure your home is accessible and suitable for your needs. But what happens if your landlord refuses reasonable adjustments? This guide explains your rights under Welsh law, how to request disability accommodations, and what actions you can take if your landlord says no.

Understanding Disability Accommodations in Welsh Rentals

Disability accommodations—also called ‘reasonable adjustments’—are changes that help disabled people live independently and safely. In Wales, these rights are protected under the Equality Act 2010 and the Renting Homes (Wales) Act 2016^[1][2].

What is a ‘Reasonable Adjustment’?

A reasonable adjustment could include:

• Allowing you to install a ramp or handrails
• Granting permission for a guide dog or assistance animal
• Providing written correspondence in an accessible format
• Permitting minor changes to the property’s layout for access

The law expects landlords to consider requests seriously and only refuse if there’s a valid reason (for example, major structural changes or significant costs).

How to Request Disability Accommodations from Your Landlord

Start by making a clear, written request outlining your disability and the adjustment needed. If your landlord refuses, ask them to respond in writing with their reasons.

What If a Landlord Says No?

If your landlord refuses a reasonable request without good reason, this may be unlawful discrimination under the Equality Act 2010.^[1] You have several options to challenge this decision:

• Contact your council’s housing department for mediation or advice. Many councils in Wales have dedicated housing rights officers. Find your council at Find your local council.
• Make a formal complaint to your landlord or their managing agent—keep copies of all correspondence.
• Seek help from a free advocacy service such as Shelter Cymru or Citizens Advice. They can support you to resolve disputes without tribunal action.
• If the issue remains unresolved, you may be able to apply to the Residential Property Tribunal Wales to enforce your rights or claim compensation.^[3]

If you believe your landlord’s refusal could be discriminatory, you also have the right to take legal action in the county court for disability discrimination.

Key Forms and How to Use Them

• Form ET1 (Employment Tribunal) – For Disability Discrimination (if you are a tenant-employee):
  Although rare for private renters, if your accommodation is tied to employment, you may use the ET1 Claim Form.
  Example: If your job includes tied rental accommodation and your employer refuses adjustments.
• Discrimination Complaint Letter Template:
  While there is no official government form, Shelter Cymru provides a letter template to challenge discrimination. Example: Use this to formally ask your landlord to reconsider their decision.
• Application to the Residential Property Tribunal Wales (RPTW):
  Use the official tribunal forms to start a claim if you have suffered loss because your landlord breached their legal duties.
  Example: Apply if your landlord has refused essential adaptations you need.

Always keep copies of communication and forms for your records.

Possible Outcomes and What to Expect

If you challenge your landlord’s refusal and succeed, you may obtain:

• Permission to make the necessary adjustments
• Compensation for distress or inconvenience
• Orders to stop discriminatory practices

Tribunal or court decisions are legally binding on your landlord.

FAQ: Disability Accommodations & Landlords in Wales

1. Can my landlord charge me extra for disability adjustments?
   No, the law generally prevents landlords from charging additional fees for reasonable adjustments unless the cost is unreasonable. You may need to cover the expense of certain physical changes, depending on what you request.^[1]
2. What counts as an ‘unreasonable’ adjustment?
   An adjustment may be considered unreasonable if it causes significant disruption to other tenants, is very expensive, or requires major structural alterations. Each situation is assessed individually under the Equality Act’s guidance.
3. Do I need my landlord’s written permission for adaptations?
   Yes, always get written permission before making changes to your rented property. Keep records of all requests and permissions granted.
4. Can I ask for changes if my disability is not visible?
   Yes, non-visible (hidden) disabilities are protected. You can request reasonable adjustments for physical or mental health conditions affecting daily life.
5. Who resolves disputes over disability accommodation refusals in Wales?
   The Residential Property Tribunal Wales handles such cases regarding rental disputes and rights breaches.^[3]

Conclusion: What Renters Should Remember

• Welsh law protects renters with disabilities—landlords must consider all reasonable adjustments.
• Always make requests in writing and keep clear records.
• If refused, seek advice, use official forms, and escalate to the tribunal if necessary.

Understanding your rights is the first step to ensuring your home is safe and accessible for you.

Need Help? Resources for Renters

• Welsh Government: Housing Advice Hub
• Residential Property Tribunal Wales – Tribunal for housing disputes
• Shelter Cymru: Disability & Housing Discrimination
• Citizens Advice Wales: Discrimination in Housing
• Find Your Local Council for local housing support

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1. The Equality Act 2010 regulates disability discrimination in Welsh tenancies.
2. The Renting Homes (Wales) Act 2016 regulates most private and social rentals in Wales.
3. The Residential Property Tribunal Wales hears rental and housing rights disputes.

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