Facing viewings while you are in a notice period can be stressful for renters and tenants. This clear guide for people living in Wales explains what notice landlords or agents should give, what counts as reasonable access, how surveillance or repeated entries can affect your privacy, and what steps to take if you feel harassed. It covers how to document viewings, examples of practical responses, and when to raise a formal complaint or seek tribunal help. The language is plain so tenants without legal training can follow the options available during move-out, protect their possessions, and keep a record that may be important if a dispute arises.
Your rights during viewings
Tenants in Wales are entitled to reasonable privacy and quiet enjoyment even during a notice period. Landlords or agents should arrange viewings at reasonable times, explain who will attend, and seek your permission for access. If a landlord insists on entry without agreement, you can refuse or set reasonable conditions. Keep written records of all requests and any responses.[1]
When can a landlord ask to enter?
- They can ask to show prospective tenants or buyers with reasonable notice, usually at mutually agreed times.
- They may arrange inspections for health and safety or repairs but must give notice and a clear reason.
- Emergency access (for example to stop a major leak) is allowed with minimal notice for safety reasons.
Privacy, harassment and surveillance
Landlords must not unreasonably interfere with your privacy. Using surveillance equipment or taking photos inside your home without consent can be intrusive and may amount to harassment. If you believe a landlord has breached your privacy or is repeatedly entering without agreement, document dates, times and identities, save any messages, and seek formal advice or dispute resolution through the First-tier Tribunal (Property Chamber) or local advice services.[3]
Official forms and when to use them
Where possession proceedings are started, landlords use formal notices and court forms. Common documents include the following, with practical examples of use:
- Section 8 notice: used when a landlord relies on specific legal grounds (for example, persistent rent arrears) to seek possession; send the notice to the tenant and keep proof of service.
- Possession claim (court forms such as Form N5/N119): filed by a landlord to ask a court for an order when a tenant does not leave after a valid notice; for example, if a tenant stays beyond the notice period the landlord may apply to court.
FAQ
- Can my landlord show people around during my notice period?
- Yes, landlords or agents can request viewings but should give reasonable notice and agree times with you; you can refuse unreasonable or unsafe requests.
- How much notice must they give for viewings?
- There is no single statutory period for private viewings; "reasonable" notice is expected and commonly 24 hours, but it depends on the circumstances and tenancy agreements.
- What can I do if a landlord keeps turning up unannounced?
- Refuse access, document each visit, send a clear written complaint, and seek tribunal or police help if harassment or criminal behaviour occurs.
How-To
- Respond in writing proposing specific and reasonable times for viewings and confirm any agreed appointments by message or email.
- Require the landlord or agent to identify who will attend and limit any photos or recordings unless you have given explicit consent.
- Record each viewing: note date, time, names, and keep copies of messages and any signed access agreements or receipts.
- If you cannot resolve access disputes, apply to the First-tier Tribunal (Property Chamber) or seek legal advice to enforce your rights.
Key Takeaways
- You are entitled to reasonable notice and to agree suitable viewing times.
- Keep clear records of all access requests, responses and any evidence of harassment.
- Use official forms and the First-tier Tribunal if informal resolution fails.
Help and Support / Resources
- Renting a private home in Wales - Welsh Government
- First-tier Tribunal (Property Chamber) - GOV.UK
- Housing Act 1988 - legislation.gov.uk
