Understanding Priority Need for Homelessness Support in Wales

If you are renting in Wales and worried about losing your home, it's important to understand how 'priority need' affects your eligibility for homelessness help from your local council. The law in Wales provides extra protections for certain groups, ensuring they get quicker access to emergency accommodation and support. This guide explains what 'priority need' means, who qualifies, and what steps you can take if you're facing housing issues in Wales.

Who Qualifies as Priority Need in Wales?

Councils in Wales use specific legal criteria to decide who is in 'priority need' for homelessness support. This determines whether you are offered emergency housing right away. The rules come from the Housing (Wales) Act 2014, Section 70.^[1]

• Households with dependent children
• Pregnant women
• People made homeless by fire, flood, or similar emergency
• 16- or 17-year-olds (in most cases)
• Care leavers aged 18–21
• People considered 'vulnerable', for example, because of age, disability, mental illness, domestic abuse, or leaving prison
• Ex-members of the armed forces who are vulnerable

Not everyone who is homeless will be considered as having a priority need. If your situation matches the above, you are more likely to receive extra help and accommodation.

How Does the Assessment Work?

Your local council will ask questions to assess if you are homeless or threatened with homelessness, whether you are eligible for help (based on immigration status), and whether you fall into a priority need group.

What Does ‘Vulnerable’ Mean?

'Vulnerability' is judged case by case. The council will consider if you would find it particularly hard to cope without housing, compared to the average person. For example, people with serious health conditions, learning disabilities, or those fleeing domestic abuse may be found vulnerable.

What Happens If You Are in Priority Need?

If the council finds you are in priority need and legally homeless, it must offer you temporary emergency accommodation—usually straight away. This duty applies as soon as you apply and while your application is processed.

Official Forms and How to Use Them

• Homelessness Application (no standard 'form number')
  If you are threatened with homelessness, contact your local council and make a homelessness application. Ask to make it in writing if possible. The council must give you a written decision. See how to apply on the official Welsh Government: Get help with homelessness page.
• Appeal Request (Housing (Wales) Act 2014)
  If you disagree with the council’s decision on your priority need status, you can request a review. Write to the council within 21 days of their written decision. Guidance for reviews is available on the Housing (Wales) Act 2014, Section 85.^[2]

If you need support writing appeals or understanding the forms, local advice services can help.

Which Tribunal Handles Housing and Renting Issues in Wales?

The Residential Property Tribunal for Wales handles disputes and appeals about private tenancies, rent, and some homelessness matters.^[3]

Next Steps if You Have Priority Need

• Contact your council immediately if you believe you're homeless or about to be
• Gather documents that prove your identity, family circumstances, health conditions, or risk
• If refused, ask for a written explanation and consider requesting a review within 21 days

FAQ: Priority Need Rules for Renters in Wales

1. Who decides if I am in priority need in Wales?
   The local council will review your circumstances and make the decision based on the legal criteria under the Housing (Wales) Act 2014.
2. What evidence is helpful to prove priority need?
   Medical letters, proof of pregnancy, evidence of children living with you, or records of a recent emergency (like a police report or fire service letter) can help prove your case.
3. If I’m not in priority need, do I get any help?
   Yes, the council must still help prevent or relieve homelessness, but you may not be offered emergency accommodation. You still have the right to advice and support.
4. Can I appeal if I’m turned down for emergency housing?
   Yes, you have the right to ask for a review within 21 days if you disagree with the council’s decision. Put your review request in writing.
5. Is there support for people fleeing domestic violence?
   Yes, people at risk of domestic abuse are usually classed as vulnerable and in priority need. Let the council know about your situation as soon as possible.

Key Takeaways: Understanding Priority Need in Wales

• Only certain groups (such as families, pregnant women, vulnerable people) are classed as having priority need for emergency accommodation
• If rejected, you have a right to a written decision and a formal review
• Seek support early—your local council and advice agencies can explain your options and rights

Need Help? Resources for Renters

• Welsh Government: Get Help With Homelessness – official guidance on applying for help
• Residential Property Tribunal Wales – for tenancy and housing appeals and disputes
• Shelter Cymru – advice and support for renters in Wales (free and confidential)
• Contact your local council’s Housing Options team (find their contact details on your council’s official website)

---

1. [1] Housing (Wales) Act 2014 – Priority Need Definitions
2. [2] Requesting a Review – Housing (Wales) Act 2014
3. [3] Residential Property Tribunal Wales – Official Site

Categories

Tenant Rights & Responsibilities Rent, Deposits & Increases Tenancy Types & Agreements Moving In & Out Procedures Repairs, Maintenance & Housing Standards Eviction Notices & Repossessions Shared Housing, HMOs & Lodgers Discrimination, Harassment & Accessibility Utilities, Bills & Council Tax Affordable Housing, Social Housing & Benefits Dispute Resolution & Housing Tribunals Health, Safety & Fire Regulations Privacy, Landlord Entry & Surveillance Unusual & Special Tenancy Situations Renters’ Insurance & Liability Homelessness Support & Post-Eviction Help Landlord Duties, Licensing & Penalties Housing Law, Legal Updates & Case Studies Mental Health, Disability & Vulnerable Renters’ Rights Rent Repayment Orders & Compensation