Proving You Paid Rent: A Guide for Renters in Wales

If you're renting a home in Wales, knowing how to prove you've paid your rent is vital. Whether facing a rent dispute, deposit issue, or potential eviction, clear rent payment records help protect your rights. Welsh tenancy law requires both landlords and tenants to maintain proper documentation, but some renters may not realise what counts as evidence—or what to do if a landlord disputes your payments.

Why Proving Rent Payments Matters in Wales

Providing evidence of your rent payments is crucial if:

• Your landlord claims you’re in rent arrears (behind on rent)
• You need to challenge a rent increase or eviction notice
• Your landlord won’t return your deposit, claiming unpaid rent
• You want to end your tenancy and show you’ve met your obligations

Having proof helps you demonstrate compliance with your contract-holder responsibilities under the Renting Homes (Wales) Act 2016.¹

Common Ways to Prove You Paid Rent

The best evidence is official, date-stamped, and shows the amount and the recipient. Consider these options:

• Bank statements: Show standing orders, direct debits, or online transfers to your landlord’s bank account.
• Receipts: Paper or digital receipts from your landlord if you pay in cash or cheque.
• Rent book: Official record of all payments. Landlords must provide a rent book if you pay weekly in cash. Learn more on government rent payment guidance.
• Written confirmations: Email or text messages from your landlord confirming receipt of payment.
• Pay slips: Rare, but sometimes employers pay your landlord directly (e.g., supported housing situations).

What If You Don’t Have Standard Evidence?

If you’re missing receipts or your bank statement isn’t clear, strengthen your case by:

• Showing regular ATM withdrawals matching your rent amount
• Providing communications (texts, emails) discussing or confirming payments
• Getting independent witness statements if someone was present when you paid

The combination of different types of evidence can help convince tribunals or councils if your rent record is disputed.

Using Official Forms in Rent Disputes

If your landlord claims you owe rent or you’re struggling to prove payment, certain forms can help clarify or enforce your rights under Welsh law:

RHW23: Notice of Dispute Referral (Renting Homes Wales)

• When to use: If your landlord issues a possession notice due to alleged rent arrears and you want to dispute it before the tribunal.
• Example: You have texts and bank screenshots showing you paid, but your landlord serves a Section 173 possession notice for missing rent. Completing the RHW23 form allows you to refer the dispute for independent review.
• Official source: Residential Property Tribunal Wales – Forms and Guidance

Requesting a Written Rent Statement

• How to use: Under the Renting Homes (Wales) Act 2016, Section 104, you can request a free written statement of your rent account from your landlord at any time.
• Action: Write a simple email or letter asking your landlord for a "rent statement showing all payments and the dates received". Keep a copy for your records.

Which Tribunal Handles Rent Disputes in Wales?

In Wales, rent disputes and possession cases are handled by the Residential Property Tribunal Wales. This independent body reviews rent arrears, eviction notices, and landlord-tenant disagreements.

Summary: Steps to Take if Your Rent Payment Is Disputed

• Collect all your payment records (bank statements, receipts, texts).
• Request a rent statement from your landlord if needed.
• Write to your landlord and attach your evidence if there’s a dispute.
• Use the RHW23: Notice of Dispute Referral form if the dispute escalates.

Frequently Asked Questions

1. What counts as proof I paid my rent in Wales?
   Bank statements, rent books, receipts, and written confirmations are the most reliable proof. Even texts or emails from your landlord can be evidence if you don’t have official records.
2. Is my landlord required to give me a rent receipt?
   Yes, if you pay rent in cash, your landlord must provide a receipt, especially if rent is paid weekly. Keep all receipts safe.
3. What do I do if my landlord says I owe rent but I disagree?
   Gather your payment evidence, write to your landlord, and request a rent statement. If the dispute remains, consider referring the matter to the Residential Property Tribunal Wales.
4. Can I get help if I don’t have proof I paid in cash?
   Yes, use any available evidence (texts, witnesses, withdrawal dates) and seek free support from advice agencies or the tribunal if needed.
5. Where do I get the RHW23 dispute form?
   Download it from the official Residential Property Tribunal Wales forms and guidance page.

Conclusion and Key Takeaways

• Always keep payment records like bank statements, receipts, or emails confirming rent paid.
• Landlords must provide receipts for cash and allow you to request a written rent statement free of charge.
• If rent disputes arise, use official forms (like the RHW23) and contact the tribunal or an advice service promptly.

Proving you paid rent in Wales protects your deposit, avoids misunderstanding, and helps you challenge any unfair claims.

Need Help? Resources for Renters

• Residential Property Tribunal Wales: Free and independent body handling rent and eviction disputes
• Welsh Government Housing Advice: Up-to-date guidance on tenant and landlord rights
• Shelter Cymru Advice: Free expert housing advice and support across Wales
• Citizens Advice Wales: Housing: Help for any housing question or dispute

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1. Renting Homes (Wales) Act 2016 – covers rights and duties for tenants and landlords in Wales
2. Residential Property Tribunal Wales – tribunal for rent and possession cases

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