Accessible Standards for New Rental Homes in Wales

Tenants and renters in Wales deserve clear information about accessible standards in new rental homes. This guide explains what accessibility features new-build landlords should provide, how statutory requirements affect rental properties, and what tenants can do if a new home lacks necessary adaptations. It covers when to request modifications, which official forms and applications apply, and how to raise issues with your landlord or the First-tier Tribunal (Property Chamber). Practical examples show how to document problems, submit requests, and meet deadlines. The tone is practical and supportive so you can understand your rights and the steps available if you need adaptations or have accessibility concerns.

What accessible standards cover

Accessible standards are set by building regulations and Welsh Government guidance for new homes, and they work alongside housing law such as the Housing Act 1988 to protect habitability and access. Landlords of new rental homes should consider features like step-free access, wider doorways, ground-floor toilets, accessible controls and space for adaptations so tenants with mobility or sensory needs can live safely and independently. If a property does not meet basic accessibility expectations, tenants can raise the issue with the landlord and, if necessary, seek help from the First-tier Tribunal (Property Chamber)^[1] or the local authority housing team.^[3]

Official forms and when to use them

• Disabled Facilities Grant application — used when a tenant needs a permanent adaptation (for example, a ramp or accessible bathroom). Example: if you cannot use the existing bathroom because of mobility needs, ask your local council about the Disabled Facilities Grant and follow their application process (see the official guidance linked below).
• Written request to landlord (no standard national form) — always make a dated written request describing the adaptation you need, the reason, and a proposed timescale; keep copies and photos as evidence. Example: send an email or letter requesting a ground-floor bedroom adaptation and attach photos showing access barriers.
• Application to the First-tier Tribunal (Property Chamber) — use the tribunal process if you cannot resolve serious habitability or access disputes with your landlord. Example: after repeated written requests with no remedy, a tenant can apply to the Tribunal for an order requiring repairs or adaptations. For guidance and application details see the official tribunal pages linked below.

How to gather evidence and make a strong request

Document the issue with clear photos, videos and dated notes, and describe how the accessibility problem affects daily living. Send a polite but specific written request to the landlord asking for the adaptation or repair, propose reasonable timescales, and say you will seek local authority support or tribunal help if the problem is not addressed. If you are a tenant seeking a Disabled Facilities Grant, contact your local council to start the assessment and include medical reports or occupational therapist recommendations where available.

FAQ

Who sets accessible standards for new rental homes in Wales?

Building regulations and Welsh Government guidance set standards for access and use, and housing law such as the Housing Act 1988 provides the legal framework for tenant protections; enforcement can involve local authorities or the First-tier Tribunal (Property Chamber).^[2]

What can I do if my new rental home is not accessible?

Start by making a dated written request to your landlord, gather photos and evidence, ask your local council about adaptations or Disabled Facilities Grants, and consider applying to the First-tier Tribunal if the landlord refuses or delays.

How long does a landlord have to respond?

There is no single statutory response time for accessibility requests; make a clear written request, set a reasonable deadline, and keep records so you can show delays if you need to escalate to the local authority or tribunal.

How-To

1. Check the accessible features and take dated photos and notes describing the barriers you face.
2. Send a clear written request to your landlord explaining the adaptation you need and attach evidence.
3. Contact your local council to ask about assessment for a Disabled Facilities Grant and follow their application process, supplying medical or occupational therapist reports where available.
4. If the landlord does not act, apply to the First-tier Tribunal (Property Chamber) or ask the local authority to take enforcement action; include all records and correspondence with your application.

Key Takeaways

• Tenants have options to request adaptations and to escalate to local authorities or the tribunal if needed.
• Good records, dated photos and written requests make applications and tribunal cases stronger.
• Disabled Facilities Grants and tribunal applications are official routes to secure adaptations when landlords do not cooperate.

Help and Support / Resources

• First-tier Tribunal (Property Chamber) guidance and application information
• Welsh Government housing information and guidance
• Rent Smart Wales: landlord registration and tenant advice

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1. [1] First-tier Tribunal (Property Chamber) guidance and application information
2. [2] Housing Act 1988 on legislation.gov.uk
3. [3] Approved Document M: Access to and use of buildings (Building Regulations) on GOV.UK