Understanding Rent Repayment Orders in Scotland

If you're renting in Scotland and your landlord has broken certain housing laws, you may be entitled to reclaim some or all of the rent you've paid through a process called a Rent Repayment Order (RRO). This guide explains what an RRO is, who qualifies, and how the process works. You'll also learn where to get official help or start an application.

What Is a Rent Repayment Order?

A Rent Repayment Order (RRO) is a legal process in Scotland that allows tenants to reclaim rent they have paid to a landlord if the landlord has committed particular offences, such as operating without the correct licence. These penalties offer renters important protections and help enforce landlord responsibilities under the law.

When Can You Apply for a Rent Repayment Order?

You might be eligible to apply for an RRO if your landlord has committed certain offences. Common examples include:

• Renting out a property without being registered as a landlord with the local council
• Letting a House in Multiple Occupation (HMO) without the required HMO licence
• Failing to comply with an enforcement notice served by the local authority

The main legislation covering these issues is the Private Housing (Tenancies) (Scotland) Act 2016 and, specifically for landlord registration and licensing, the Antisocial Behaviour etc. (Scotland) Act 2004.¹

Who Handles Rent Repayment Orders in Scotland?

All applications for RROs in Scotland are managed by the First-tier Tribunal for Scotland (Housing and Property Chamber). This independent tribunal handles disputes between landlords and tenants for most private residential arrangements.²

How Does the Rent Repayment Order Process Work?

The process is designed to be straightforward for renters and doesn’t require you to have legal representation (although you may wish to seek advice). Here’s an overview of the steps involved:

• Check if your landlord has committed a relevant offence
• Collect supporting evidence (such as your tenancy agreement, proof of rent paid, or correspondence with the council)
• Submit the correct application form to the First-tier Tribunal
• The tribunal will review your case and may arrange a hearing
• If successful, the tribunal can order your landlord to repay up to 12 months of rent

Official Forms: Applying for an RRO

Application Form: Rent Repayment Order

To start the process, you’ll need to complete the official RRO Application Form (no form number is used) and send it to the First-tier Tribunal for Scotland (Housing and Property Chamber).

• When and How to Use: Submit this form if you believe your landlord has let your home without the mandatory registration or licensing, or has breached an enforcement notice. For example, if you discover your landlord does not have an HMO licence but your living situation requires one, you can apply for a rent repayment order.
• Download the Rent Repayment Order Application Form

You will also need to provide any supporting evidence listed on the tribunal's website. For more guidance, see the official applicant guidance.

What Might Happen After You Apply?

After submitting your application, the tribunal may:

• Request more details or documents
• Arrange a hearing for you and your landlord to present your cases
• Decide on the amount to be repaid (up to 12 months of rent)

If you are successful, the order is legally enforceable, meaning the landlord must pay you the amount set by the tribunal.

Frequently Asked Questions About Rent Repayment Orders in Scotland

1. How long do I have to apply for a Rent Repayment Order?
   If you want to apply for a Rent Repayment Order, you must do so within 12 months of the offence being committed by your landlord.
2. Can I apply if I no longer live at the property?
   Yes, you can still apply for an RRO even if you’ve left the property, as long as you’re within the 12-month application window.
3. What evidence will I need to provide?
   Typical evidence includes your tenancy agreement, proof of rent paid (e.g., bank statements), proof the landlord was unregistered or unlicensed, and any correspondence with the council about the issue.
4. Will I have to attend a hearing?
   The tribunal may hold a hearing. Both parties have the chance to explain their side, but sometimes the decision is made solely on paper evidence.
5. What if my landlord refuses to pay?
   If the tribunal orders a repayment and your landlord doesn't pay, you can apply to enforce the order through the Scottish courts.

Conclusion: Key Things to Remember

• Rent Repayment Orders protect tenants whose landlords break key housing laws in Scotland
• You can reclaim up to 12 months’ rent if you meet the criteria
• The process is free and handled by an independent tribunal

Always seek advice if you are unsure about your rights or how to gather evidence.

Need Help? Resources for Renters

• First-tier Tribunal for Scotland (Housing and Property Chamber) – official tribunal for applications and information
• Scottish Government: Private renting tenant rights – official guides and forms
• Citizens Advice Scotland – Renting a Home – impartial advice and support
• Shelter Scotland – Renting Advice – help with private renting disputes

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1. For landlord registration/licensing requirements and RROs, see: Antisocial Behaviour etc. (Scotland) Act 2004
2. For information on the tribunal process, see: First-tier Tribunal for Scotland (Housing and Property Chamber)
3. See also Private Housing (Tenancies) (Scotland) Act 2016 for general tenant rights

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