Moving into a new rented property should feel safe and comfortable, but many tenants in Scotland find defects that need fixing before or just after they start their tenancy. This guide helps tenants and renters understand how to request move-in repairs, document problems, use official forms and when to raise a complaint with the tribunal or local authorities. It explains practical steps—how to notify a landlord, keep photographic evidence, set reasonable deadlines and follow formal routes if issues are not resolved. The language is plain and focused on Scotland-specific rights, so you can act confidently whether you rent a flat, house or room.
Before you move in
Before or on day one, take simple actions that protect your rights and make repair requests clear and effective.
- Arrange a move-in inspection and keep a dated copy of the check-in report.
- Take clear photos and short videos of any defects, dated and stored safely.
- Ask the landlord or letting agent in writing to fix specific repairs and set a reasonable deadline.
- Keep copies of all messages, emails and any written replies from the landlord or agent.
Your legal framework in Scotland
Your tenancy rights are set out in the Private Housing (Tenancies) (Scotland) Act 2016[1]. The Act defines landlord responsibilities and the steps you can take if basic standards are not met. If a landlord does not carry out repairs, you can use formal routes including an application to the First-tier Tribunal (Housing and Property Chamber)[2] or seek advice from Scottish Government guidance on private tenancies[3].
How to make a clear repair request
When you ask for repairs, follow a simple format so your request is taken seriously.
- State the exact problem, location in the property and when you noticed it.
- Attach dated photos or videos as evidence and keep originals safe.
- Set a reasonable deadline for action (for example, 7–14 days for non-urgent repairs).
- Follow up by phone if needed and summarise conversations in writing afterwards.
Official forms and when to use them
If informal requests do not work, use official routes. The First-tier Tribunal (Housing and Property Chamber) accepts applications for unresolved repair issues and enforcement of tenancy rights. The tribunal page lists the current application forms, guidance and fees for making a written application to the tribunal[2]. Use the tribunal forms when a landlord refuses or ignores reasonable repair requests and you have documented the problem and attempts to resolve it.
Practical example: if persistent damp or unsafe wiring is not fixed after written notice and a reasonable deadline, you can apply to the tribunal using its application forms and attach your evidence, photos, dated messages and check-in report.
What to expect from the tribunal process
The tribunal may ask for copies of your tenancy agreement, check-in report, repair requests and evidence. Hearings can be paper-based or a remote/physical hearing. If the tribunal decides in your favour it can issue orders requiring the landlord to complete repairs or to pay compensation.
Practical tips for safety and urgency
- If a repair is an immediate safety risk (gas leaks, electrical faults) call emergency services and contact your landlord straight away.
- For urgent repairs, make it clear in writing that the issue is a safety or habitability risk and request immediate action.
- Do not withhold rent as a first step; seek legal advice or follow tribunal routes unless advised otherwise.
FAQ
- What counts as a move-in repair?
- Any defect that affects habitability or the agreed condition of the property, such as lack of heating, dangerous wiring, major leaks, severe damp or missing essential fixtures.
- How long should I wait for non-urgent repairs?
- Reasonable timeframes depend on the issue, but typically 7–14 days for non-urgent matters; agree a date in writing when possible.
- Can I apply to the tribunal without contacting the landlord first?
- Tribunals expect tenants to try to resolve issues with the landlord first, so keep records of written requests and follow-ups before applying.
How-To
- Document the issue with dated photos, videos and a written description.
- Notify the landlord or agent in writing, stating the repair needed and a reasonable deadline.
- Allow a reasonable period for the landlord to respond and keep all replies and records.
- If unresolved, apply to the First-tier Tribunal (Housing and Property Chamber) with your evidence and correspondence.
Key Takeaways
- Document move-in problems immediately with photos and a check-in report.
- Send clear written repair requests and keep copies of all communication.
- Use the First-tier Tribunal if reasonable repair requests are ignored.
Help and Support / Resources
- First-tier Tribunal (Housing and Property Chamber) – application forms and guidance
- [2] Private Housing (Tenancies) (Scotland) Act 2016 — legislation.gov.uk
- Scottish Government guidance on private residential tenancies
