Understanding rent repayment orders for short-term lets
Renters and tenants in Scotland sometimes need to seek repayment when a short-term let breaches legal rules or tenancy terms. A rent repayment order or compensation claim can be made to the First-tier Tribunal for Scotland (Housing and Property Chamber) where a legally recognised remedy exists and evidence supports the claim. The Private Housing (Tenancies) (Scotland) Act 2016 sets the framework for private residential tenancies and related remedies legislation[1].
When to consider a repayment order
If a short-term let was carried out in breach of the tenancy (for example a landlord repeatedly advertises the property for nights-only bookings without your consent), or if there are serious safety or licensing failures, a repayment order may be appropriate. Consider this pathway when informal negotiation or a local authority complaint has not resolved the issue. Contact the First-tier Tribunal for guidance on eligibility and procedure (Tribunal site)[2].
Evidence and information to gather
- Photos or videos showing the issue and dates.
- Copies of the tenancy agreement, receipts or rent records.
- Messages, adverts or booking records proving short-term lets took place.
- Reports or correspondence with the landlord or local authority about repairs or safety.
How to apply and what forms you will use
To apply you normally complete the tribunal application process. The Housing and Property Chamber provides application guidance and its application form on its website; there is no single numbered "RRO" form in Scotland — you must use the tribunal application for the appropriate remedy and indicate you seek repayment or compensation. The Scottish Government pages on short-term lets provide policy context for local licensing and safety rules short-term lets policy[3].
Practical steps before filing
- Write to your landlord summarising the problem and request a refund or fix in writing.
- Keep a copy of any notice you serve or receive and note dates of delivery.
- If the tribunal requires a fee, prepare payment or request fee remission if you cannot afford it.
- Check whether you should report safety concerns to the local authority or licensing body before or alongside a tribunal application.
FAQ
- Can tenants in short-term lets apply for rent repayment in Scotland?
- Yes. Tenants and renters can apply to the First-tier Tribunal for Scotland (Housing and Property Chamber) where the law provides a remedy and evidence supports repayment or compensation.
- How long does the tribunal process take?
- Times vary by case; the tribunal will publish case progress and you should check the tribunal website for typical waiting times and guidance.
- Do I need a lawyer?
- You can represent yourself; legal advice can help for complex cases but is not mandatory. The tribunal accepts applications from tenants without lawyers.
How-To
- Gather evidence: photos, messages, receipts and booking records.
- Complete the tribunal application form and state you seek repayment or compensation.
- Pay any application fee or apply for fee remission if eligible.
- Submit the form to the First-tier Tribunal (Housing and Property Chamber) and keep proof of submission.
- Attend the hearing or give the tribunal written evidence if instructed.
Key Takeaways
- Tenants can seek repayment or compensation through the Scottish tribunal system.
- Collect clear evidence and keep dated records to support your claim.
- Use the Housing and Property Chamber application process and follow guidance on forms.
Help and Support / Resources
- First-tier Tribunal for Scotland (Housing and Property Chamber) – how to apply
- Private Housing (Tenancies) (Scotland) Act 2016 — full text
- Scottish Government short-term lets policy and guidance
