If you are a tenant in Scotland who needs a reasonable adjustment because of a disability or protected characteristic, this guide explains practical, step‑by‑step options for asking your landlord, using official forms, and taking legal action if needed. It uses plain language for renters and tenants, explains key terms, and points to the main legal routes in Scotland, including how the Equality Act and the Private Housing (Tenancies) (Scotland) Act interact with tribunal options.[1][2]
What is a reasonable adjustment and who it helps
A reasonable adjustment is a change to processes, physical features or services to remove a substantial disadvantage for someone with a disability. In housing this can include allowing visual alarms, installing grab rails, adapting a tenancy condition, or changing how a landlord communicates. Reasonable adjustments are covered by the Equality Act and apply alongside tenancy law in Scotland.[2]
Early practical steps for tenants
Start by making a clear, written request to your landlord explaining the adjustment you need, why it is needed, and any evidence you can provide (for example a letter from a GP, occupational therapist, or support worker). Keep copies of every message and note dates you made calls or visits.
- Write a dated request that explains the adjustment and how it will help you.
- Attach supporting evidence such as a medical letter, occupational therapy report, or care plan.
- Ask for communication in a format you can use (email, large print, or by phone) and record the landlord's response.
When to use official forms and which ones
If informal requests fail or the landlord refuses, you can use official application routes. The main starting point for formal housing disputes in Scotland is the Housing and Property Chamber of the First‑tier Tribunal for Scotland. You will find the Chamber's application forms and guidance on what to submit when asking for an order relating to repairs, alteration consent or other tenancy matters.[3]
- Application to the Housing and Property Chamber (application forms page) — use when a landlord refuses an adjustment or will not carry out an agreed change. Example: you asked for a door entry ramp and the landlord declined; you file the Chamber application asking for an order to allow the ramp.
- Written request or evidence pack to support a tribunal application — include the original request, responses, photos, and supporting medical letters. Example: attach dated emails and a therapist letter describing mobility needs.
- Time/schedule evidence — show when attempts were made and any deadlines missed; this helps the tribunal assess delays and remedies.
How the tribunal process works and expected timelines
If you apply to the Housing and Property Chamber, the tribunal will check your application, may ask for more information, and could set a case management discussion or a hearing. Times vary by case complexity and current tribunal workload. Bring originals and copies of every document you relied on and be prepared to explain the adjustment you seek and why it is reasonable.
- Submit the application and await case registration and a request for documents.
- Provide evidence promptly when the Chamber asks to avoid delays.
- Attend any case management discussion or hearing, or ask for adjustments to the hearing process if needed.
What remedies the tribunal can order
The tribunal can order a landlord to make or allow adjustments, carry out works, change tenancy terms, or pay compensation in some cases. Remedies depend on the evidence and whether the requested change is reasonable for that landlord to provide, considering cost, disruption, and safety.
Evidence checklist before applying
- Dated written requests and the landlord's responses (emails, letters, texts).
- Professional letters (GP, OT, social worker) explaining the need for the adjustment.
- Photos or simple diagrams showing the issue and proposed change.
- Any cost estimates or quotes for physical works, if available.
FAQ
- Can a landlord refuse a reasonable adjustment?
- A landlord can only refuse if they can show the change is not reasonable because it would cause disproportionate cost, safety issues, or be impossible to implement. The tribunal will balance need and reasonableness.
- Do I need a medical letter to request an adjustment?
- A medical letter or occupational therapy note helps but is not always required. Clear written evidence of how the tenancy disadvantages you and why the adjustment helps is important.
- How long does a tribunal case usually take?
- Times vary. Simple cases can be resolved in a few months but more complex disputes may take longer depending on the tribunal workload and whether evidence or expert reports are needed.
- What if my landlord retaliates after I ask for an adjustment?
- Retaliation is unlawful. Keep records, seek advice, and raise the issue with the tribunal if needed; you may also report serious issues to the Scottish Housing Regulator if applicable.
How-To
- Write a clear, dated request to your landlord describing the adjustment and why it is needed, and keep a copy.
- Gather supporting evidence such as medical or occupational therapy letters and photographs of the issue.
- If the landlord refuses or ignores you, download and complete the Housing and Property Chamber application forms and attach your evidence.
- Submit the application to the Chamber, respond to any requests for information, and attend case discussions or hearings with your evidence.
Key Takeaways
- Put requests in writing and keep dated records of every contact.
- Collect medical or professional evidence to support the adjustment.
- Use the Housing and Property Chamber if informal routes fail.
Help and Support / Resources
- Housing and Property Chamber of the First‑tier Tribunal for Scotland
- Scottish Government housing policy and guidance
- Scottish Housing Regulator
