Disabled Applicants and Reasonable Adjustments in Scotland

Disabled applicants and existing renters often need reasonable adjustments to access or remain in a home. This guide explains, in plain language, how tenants and renters in Scotland can ask for adjustments, what landlords must consider under housing and disability law, and practical steps to keep records and use official forms. It covers who can request changes, examples of reasonable adjustments, what to do if a landlord refuses, and how to take a case to the First-tier Tribunal (Housing and Property Chamber). Use the steps and links here to prepare a written request, collect supporting evidence, and understand timeframes so you can protect your housing and wellbeing.

What is a reasonable adjustment?

Reasonable adjustments remove barriers so disabled applicants or tenants can access or live in a home. In housing this can mean physical changes, alternative communication, or changes to rules to accommodate disability. Landlords and letting agents should consider requests reasonably and proportionately, taking account of costs, safety and tenancy terms under Scottish housing and discrimination frameworks ^[1].

Who can ask and what counts?

Anyone who is disabled as defined by the Equality Act and who needs a change to access, live in, or enjoy a rented home can ask for adjustments. Examples include:

• Physical adaptations such as grab rails, ramps or repair works to improve access.
• Written medical evidence, care plans or reports to support a request.
• Changes to tenancy rules like allowing a carer to stay or flexible notice periods.

How landlords should respond

Landlords should consider each request promptly and record their decision. If a landlord refuses, they must explain why and suggest alternatives where possible. If disagreement remains, tenants can apply to the First-tier Tribunal (Housing and Property Chamber) for a decision ^[2].

Practical steps for tenants

1. Put the request in writing so there is a dated record and give it to the landlord or letting agent.
2. Include supporting evidence such as medical letters, care assessments or photos.
3. Agree reasonable timescales for any works or changes and keep copies of communications.
4. If unresolved, consider applying to the First-tier Tribunal (Housing and Property Chamber).

Official forms and where to find them

The key official form for unresolved disputes is the Housing and Property Chamber application form. Use the tribunal's guidance pages to choose the right application and follow the supporting documents checklist. If you plan repairs as part of an adjustment, keep invoices and quotes to attach to your application ^[2].

• Housing and Property Chamber application form — use to apply for a decision from the tribunal when you cannot resolve a request.

FAQ

Can a landlord refuse a reasonable adjustment?

Yes, but refusal must be reasonable; landlords should consider alternatives and explain their decision. You can appeal to the First-tier Tribunal if needed.

Do I need medical evidence?

Medical evidence is helpful but not always required; clear information about how the disability affects your tenancy is important.

Will I be charged for adaptations?

Costs depend on the type of adjustment and tenancy terms; discuss contributions or funding options with your landlord and local authority.

How-To

1. Write and date a clear request explaining the adjustment and how it helps you.
2. Gather supporting evidence such as medical letters, photos or quotes for work.
3. Send the request and agree a reasonable timeframe for a response.
4. If the landlord refuses, complete and submit the tribunal application with evidence.
5. Attend mediation or a tribunal hearing and bring originals or certified copies of documents.

Key Takeaways

• Ask for reasonable adjustments in writing and keep a dated record.
• Collect supporting evidence early to strengthen your case.
• If informal routes fail, the First-tier Tribunal (Housing and Property Chamber) can decide disputes.

Help and Support / Resources

• First-tier Tribunal (Housing and Property Chamber) — how to apply
• [1] Private Housing (Tenancies) (Scotland) Act 2016

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1. [1] Private Housing (Tenancies) (Scotland) Act 2016
2. [2] First-tier Tribunal (Housing and Property Chamber) — how to apply