Disputing a Rent Repayment Order: What Happens When Your Landlord Disagrees in Northern Ireland

When you submit a claim for a Rent Repayment Order (RRO) in Northern Ireland, it's not uncommon for landlords to disagree with the claim. Understanding your rights, the steps involved, and the possible outcomes is essential to ensure a fair process. This guide explains what happens if your landlord challenges your RRO application and how you can prepare for the next steps under Northern Ireland's tenancy laws.

What Is a Rent Repayment Order (RRO)?

An RRO is an official order made by the Northern Ireland Courts and Tribunals Service that requires a landlord to repay rent if they've committed certain housing offences. This process is governed by the Housing and Planning Act 2016 (as extended to Northern Ireland).^[1]

If Your Landlord Disagrees With Your Claim

If your landlord opposes your RRO application, they will have the chance to respond formally. The tribunal will then assess both sides before making a decision. You still have the right to continue with your claim, and the process ensures both parties are heard.

Key Steps in the Dispute Process

• Submission of Application: You submit your claim to the Residential Tenancies Tribunal using Application for Rent Repayment Order (NI RRO Form).
• Landlord Response: The landlord is given a copy of your claim and the chance to submit a written response, outlining why they disagree.
• Directions and Hearing: The tribunal reviews both sides and may issue directions or schedule a hearing. Both parties may provide evidence.
• Decision: After reviewing all information, the tribunal issues a decision, which could grant, reduce, or refuse the repayment order.

The tribunal's process is designed to be fair and accessible for renters and landlords alike.

Relevant Official Form: Application for Rent Repayment Order (NI RRO Form)

• Form Name: Application for Rent Repayment Order (NI RRO Form)
• When to Use: If your landlord has committed an offence (such as illegal eviction or failure to license a property), use this form to request repayment of up to 12 months' rent.
• Renter Example: If you've been living in a property that was not licensed as required by law and your landlord refuses a negotiated repayment, you'd fill out this form to begin the process.
• Official Source: NI RRO Form (Justice NI)

What to Expect During the Process

Once your landlord objects to the claim, the tribunal will ensure both sides have an opportunity to present their case. Hearings are usually less formal than court and can often be conducted in-person or remotely. You'll be encouraged to provide evidence, such as tenancy agreements or correspondence. The Residential Tenancies Tribunal will consider:

• The facts of your tenancy
• Whether the landlord committed an offence
• Both the tenant’s and landlord’s evidence and arguments

You can find more about the tribunal process on the Residential Tenancies Tribunal page.

Possible Outcomes

• Order Made in Your Favour: All or part of the rent is repaid.
• Reduced Order: The tribunal finds partial grounds but reduces the repayment based on circumstances.
• No Order Made: If the landlord successfully disputes the claim, the tribunal may reject your application.

If you disagree with the tribunal’s decision, there may be an option to appeal. Check the official guidance or seek legal advice for next steps.

Action Steps: What Should You Do Next?

• Review the reason for your landlord’s disagreement carefully.
• Gather all evidence, such as tenancy agreements, payment records, and communication.
• Ensure the NI RRO Form is complete and accurate.
• Attend the tribunal hearing if one is arranged, or submit your evidence and statements in advance.
• Consult Northern Ireland’s tenancy support services for free advice.

The process is designed so you are not alone—support and guidance are available at each step.

Frequently Asked Questions

1. Can my landlord refuse to pay if the Rent Repayment Order is granted?
   No, once the Residential Tenancies Tribunal issues a Rent Repayment Order, your landlord is legally required to pay. If they refuse, the order can be enforced through the courts.
2. Will I need to attend a hearing if my landlord disputes my claim?
   You may need to attend a hearing (in person or online) to present your case and answer any questions. The tribunal will tell you when and how to join.
3. What if I make a mistake on the NI RRO Form?
   Contact the tribunal or seek advice from renter support services. You may be able to submit corrections or additional evidence before the hearing.
4. Can the landlord appeal the tribunal’s decision?
   Yes, landlords (and tenants) can usually appeal the decision if they believe an error has been made. Check the guidance from the tribunal on how to appeal.
5. Where can I get help completing the Rent Repayment Order application?
   You can get free advice and guidance from local councils, the Housing Rights service, or the tribunal itself (see resources below).

Need Help? Resources for Renters in Northern Ireland

• Housing Rights NI – Free advice for renters and support with claims
• NI Direct: Private Renting – Official government guidance on renting and rights
• Residential Tenancies Tribunal – The tribunal responsible for Rent Repayment Orders
• NI Rent Repayment Order Application Form
• Your local council’s housing department (search via NI Direct: Find Local Councils)

---

1. Housing and Planning Act 2016 – Rent Repayment Orders in Northern Ireland
2. Application process and form: NI RRO Official Form
3. Residential Tenancies Tribunal: Official Tribunal Page

Categories

Tenant Rights & Responsibilities Rent, Deposits & Increases Tenancy Types & Agreements Moving In & Out Procedures Repairs, Maintenance & Housing Standards Eviction Notices & Repossessions Shared Housing, HMOs & Lodgers Discrimination, Harassment & Accessibility Utilities, Bills & Council Tax Affordable Housing, Social Housing & Benefits Dispute Resolution & Housing Tribunals Health, Safety & Fire Regulations Privacy, Landlord Entry & Surveillance Unusual & Special Tenancy Situations Renters’ Insurance & Liability Homelessness Support & Post-Eviction Help Landlord Duties, Licensing & Penalties Housing Law, Legal Updates & Case Studies Mental Health, Disability & Vulnerable Renters’ Rights Rent Repayment Orders & Compensation