Can You Choose Where You Live in Social Housing in England?

Social housing provides affordable homes to people in need, but many renters in England ask: can you choose the area or property where you live? Understanding your options and the rules around allocations can help you make informed decisions and increase your chances of getting a suitable home.

How Social Housing is Allocated in England

Councils and housing associations in England allocate social housing based on need, waiting lists, and available properties. They use 'allocations policies', which are official rules outlining who gets priority and how homes are offered. Most councils operate a 'housing register', where you must apply to be considered for social housing.

What is the Choice-Based Lettings (CBL) System?

Many councils in England use Choice-Based Lettings (CBL). Through CBL, applicants can bid on available social housing properties they are interested in.

• Homes are advertised weekly by the council or housing association
• You can express interest ('bid') on homes that meet your criteria
• Priority is based on your situation—for example, if you are homeless or have a medical need

This system gives you more say in where you live, but your choices may be limited by availability and your priority band.

Limits on Choosing Your Social Housing Location

While the CBL system gives some choice, there are limits. Councils must follow the law, specifically the Housing Act 1996 (Part 6)¹, in how they allocate homes. Key factors include:

• Your eligibility and connection to the local area
• Your housing need (such as overcrowding or medical grounds)
• Availability of homes in your chosen area

Some areas—especially cities—have high demand and long waits. In low-demand areas, you may have more options to choose from.

If your need is urgent (for example, you are homeless), you may get fewer choices and could be offered the first suitable home available, even outside your preferred area.

Applying for Social Housing: Official Forms and Process

To get started, you must apply to your local council's housing register. This usually requires submitting the standard housing application form:

• Form Name: Social Housing Application Form (varies by council)
• When to Use: When you want to be considered for council or housing association homes
• How to Use: Apply online or download paper forms from your council’s website. Find your local council housing application page here.

Some councils require supporting documents (proof of identity, address, or medical needs). Once assessed, you’ll receive a 'band' or 'points' reflecting your priority.

If You Refuse a Social Housing Offer

If you turn down an offer, you may risk:

• Losing your priority position on the waiting list
• Having fewer future offers, or being placed lower on the list
• Facing reduced duty from the council if you're considered intentionally refusing suitable housing

Policies differ by council, so always check your council's official housing allocation policy.

Your Rights and Appeals

If you think the council has made a mistake or treated your application unfairly, you can:

• Request a review or appeal of their decision—usually in writing
• Use the official Housing Allocation Review Form (form name may vary or be called 'housing review/appeal request')
• Follow the guidance and complaint process on your council’s website or
• Seek advice from the Housing Ombudsman Service

For disputes about your tenancy or allocation, the official tribunal is the First-tier Tribunal (Property Chamber – Residential Property).

FAQs About Choosing Where You Live in Social Housing

1. Can I bid for homes in any area using the Choice-Based Lettings system?
   Usually, you can only bid within the council area where you have a connection. Some schemes allow for 'cross-boundary' bidding, but it's less common. Always check local rules.
2. What if I need to move to another area for safety or exceptional reasons?
   You can ask for special consideration—known as 'management transfer' or 'reciprocal arrangement'—if you are fleeing domestic abuse or need to move urgently for safety. Supporting evidence may be required.
3. How long might I wait for my chosen area?
   Waiting times depend on demand, your priority, and property size. Popular areas may have wait times lasting several years, while less popular ones may be quicker.
4. Can I refuse a property if I don’t like the location?
   Yes, but refusing suitable offers could reduce your priority or remove you from the list, depending on your council’s policy. Get advice before deciding.
5. How do I challenge a council’s decision on my application?
   You can request a formal review using your council's appeal or review process—see their website for forms and instructions.

Conclusion: What You Need to Know About Social Housing Choice

In summary:

• You have some choice over where you live in social housing, especially using Choice-Based Lettings, but options depend on availability and your priority.
• Always check your local council’s policies, as rules can vary widely and affect your options and waiting times.
• If you believe a mistake has been made, you have the right to a review or appeal.

Stay informed and seek advice early to make the most of your housing options.

Need Help? Resources for Renters

• Apply for council housing – GOV.UK
• First-tier Tribunal (Property Chamber – Residential Property)
• Housing Ombudsman Service for complaints about social landlords
• Citizens Advice – Housing for free guidance and support
• Shelter – Social Housing Application Process

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1. Housing Act 1996 (Part 6): Social housing allocations rules in England

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