Can Councils Support Rent Repayment Order Claims in England?

If you're a renter in England and think your landlord has broken certain housing laws—like renting out an unlicensed property or illegally evicting you—you may be able to reclaim up to 12 months’ rent using a Rent Repayment Order (RRO). Many renters wonder: does the local council help with Rent Repayment Order claims, and what support can they provide? This guide explains what assistance is available, and how you can navigate the RRO process with official advice and resources.

What Is a Rent Repayment Order (RRO)?

An RRO is an order by the First-tier Tribunal (Property Chamber) requiring your landlord to pay back rent if they have committed certain offences under housing law in England. Common reasons include:

• Renting a property without the required House in Multiple Occupation (HMO) licence
• Harassing or illegally evicting tenants
• Failing to comply with an improvement notice or prohibition order

To learn more about RROs, see the official government guidance on Rent Repayment Orders under the Housing and Planning Act 2016.

Can Local Councils Help With RRO Claims?

Your local council’s housing department plays an important role in tackling rogue landlords, but their support for RROs has limits:

• Investigation and Prosecution: Councils can investigate and prosecute landlords for offences that may lead to RROs.
• Council-Initiated RROs: Councils themselves can apply for an RRO if they paid you housing benefit or Universal Credit during the period in question.
• Guidance and Evidence: Most councils offer advice, explain your rights, and may provide evidence of offences (like licensing breaches) to help with your application.
• Application Process: Renters must apply for an RRO themselves (unless the council is applying as a public authority).
• Support Varies: The specific help offered may vary by council. Always check your local authority’s website or contact their private rented housing team directly.

In summary: Councils cannot submit a Rent Repayment Order application for you, but they can provide essential information, investigate complaints, and—in some cases—supply supporting evidence for your case.

How Do You Apply for a Rent Repayment Order?

As a renter, you must apply to the independent First-tier Tribunal (Property Chamber). Here’s how:

• Gather Evidence: Collect proof of the offence (e.g., emails, notices, or council letters).
• Get Written Confirmation: If the council has investigated, ask for a letter confirming the landlord’s offence.
• Complete the Application Form: The official form is RRO1 – Application for a Rent Repayment Order.
• Pay the Fee: The application fee is currently £100, plus a hearing fee if the tribunal decides to hear the case.
• Submit Your Application: Send the form and evidence directly to the Tribunal (see contact details on the form).

Key Official Form: RRO1 (Application for an RRO)

• Name & Number: RRO1 – Application for a Rent Repayment Order
• Purpose: To formally apply to the First-tier Tribunal for a Rent Repayment Order against your landlord.
• When to Use: Use this form if you believe your landlord has committed one of the offences listed in the Housing and Planning Act 2016 (Part 2, Chapter 4) and you wish to seek a refund of up to 12 months’ rent.
• Example: If your landlord let out a property that should have had an HMO licence but did not, you could use this form to apply for an RRO after gathering council confirmation of the licensing breach.
• Where To Get It: Download RRO1 – Application for a Rent Repayment Order (PDF)

Your Rights Under the Law

RROs are made possible by the Housing and Planning Act 2016, Part 2, Chapter 4, which lists the offences and legal process. You can find a summary of renter protections on the government’s private renting guide.

FAQ: Council Help and Rent Repayment Orders

1. Can my local council submit a Rent Repayment Order for me?
   No, renters must submit their own applications. However, the council can share evidence, confirm landlord offences, and guide you through the process.
2. What kind of proof does the council provide?
   Councils often supply written confirmation if they've found your landlord in breach (for example, letting an unlicensed HMO). This can be attached to your RRO application as evidence.
3. Do I need a council investigation for a successful RRO?
   It's not strictly required, but council confirmation of a landlord offence makes your case much stronger in tribunal proceedings.
4. Who decides my RRO claim?
   The First-tier Tribunal (Property Chamber) Residential Property decides these cases across England.
5. Is legal representation required for an RRO claim?
   No, you can make the application yourself. Clear evidence and following the process are key.

Conclusion: Key Takeaways

• Your local council investigates landlord offences and can support your Rent Repayment Order claim with evidence—but they cannot apply on your behalf.
• Use Form RRO1 for all applications, and always check official guidance.
• The First-tier Tribunal (Property Chamber) handles all RRO cases in England.

Understanding your rights and gathering clear documentation are the first steps to claiming back rent if your landlord breaks the law.

Need Help? Resources for Renters

• Private Renting: Guidance for Tenants – GOV.UK
• First-tier Tribunal (Property Chamber) – Official Site
• Shelter England – Rent Repayment Orders Advice
• Your local council’s housing or private rented sector team (check your council’s website for contact information and advice on enforcing renter rights)

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1. Government RRO Guidance for Local Housing Authorities
2. Housing and Planning Act 2016, Part 2, Chapter 4 – HM Government
3. Form RRO1 – Application for a Rent Repayment Order (PDF)
4. Official Private Renting Guidance
5. First-tier Tribunal (Property Chamber) Residential Property

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