Build-to-Rent schemes are increasingly common in England, and tenants need clear, practical information about their rights in these purpose-built developments. This guide explains what renters can expect on rent increases, repairs and maintenance, privacy and access, and the formal steps if there is a dispute. It uses plain language and points to official forms and tribunals so you can act confidently, whether negotiating a lease term, challenging a proposed rent rise or reporting unsafe conditions. If you live in a Build-to-Rent property, keep records, follow the correct notice procedures and use the First-tier Tribunal (Property Chamber) when informal resolution fails. The page is aimed at tenants in England who want straightforward steps and official sources.
Key rights for Build-to-Rent tenants
Tenants in Build-to-Rent developments have many of the same statutory rights as other assured shorthold tenants in England. These include protection from unlawful eviction and the right to a property that meets basic health and safety and repair standards under applicable law such as the Housing Act 1988[2] and older statutes like the Rent Act 1977[3].
- Protections from unfair eviction and legal procedures if a landlord seeks possession.
- Rights to timely repairs and a safe, habitable home.
- Rules on rent payments, deposit protection and how increases must be communicated.
- Notice and privacy rules for landlord entry and inspections.
Common tenancy issues and practical steps
Rent increases
Check your tenancy agreement for how and when rent can be reviewed. If the agreement allows increases, the landlord must follow the agreed procedure. If you believe a proposed increase is unreasonable, raise it in writing with reasons and evidence such as comparable rents or the tenancy contract. If you cannot resolve it, you can apply to the First-tier Tribunal (Property Chamber) to determine a fair rent or procedure.[1]
Repairs and maintenance
Report repairs to the landlord or managing agent in writing and keep copies. If urgent issues (e.g., no heating or dangerous defects) are not addressed promptly, you can report hazards to your local council or seek remedy through the tribunal. For non-urgent problems, follow the written complaint process in your lease before escalating.
Privacy, access and building services
Build-to-Rent buildings often include communal services and managed facilities. Landlords should give notice before entering and must use access provisions only as stated in the tenancy. If building services (lift, heating or cleaning) fail, report them in writing and keep evidence of loss or inconvenience.
Official forms and where to use them
Below are the main official processes and forms tenants may need. Some applications are online and do not have a specific paper form number; where a number exists it is shown.
- Apply to the First-tier Tribunal (Property Chamber): online application for disputes about rent, possession or other residential matters. Use this when informal negotiation fails to resolve a rent dispute or possession claim; see the GOV.UK guidance on applying and required evidence. First-tier Tribunal (Property Chamber) guidance[1]
- Rent Repayment Orders: apply via GOV.UK guidance if a landlord has required you to pay rent in circumstances where an order is available (for example, unlawful eviction or certain licencing breaches). The GOV.UK page explains when a rent repayment order is appropriate and the evidence needed.
- Tenancy deposit protection guidance: if your deposit was not protected or prescribed information not provided, the GOV.UK guidance explains remedies and how to raise disputes; follow the prescribed process and keep deposit receipts.
FAQ
- Can my landlord increase rent in a Build-to-Rent tenancy?
- Rent can only be increased according to the tenancy agreement or by agreement between tenant and landlord; if you dispute an increase you can apply to the First-tier Tribunal (Property Chamber) to resolve it.
- What should I do if repairs are not completed?
- Report the issue in writing, keep copies, allow reasonable access, and if the landlord fails to act you can report hazards to the local council or apply to the tribunal for enforcement or compensation.
- Who hears disputes about deposits or tenancy terms?
- Deposit disputes are handled through the scheme used to protect the deposit or via tribunal processes; other tenancy term disputes can be taken to the First-tier Tribunal (Property Chamber).
How-To
- Gather evidence: collect your tenancy agreement, rent records, photos of disrepair and all written communications.
- Contact the landlord or managing agent in writing, explain the issue and request a clear remedy or explanation.
- Follow the formal complaint procedure in your lease and set a reasonable timescale for a response.
- If unresolved, apply to the First-tier Tribunal (Property Chamber) or the relevant official process (for example for a rent repayment order).
- Prepare your tribunal evidence bundle and attend any hearings or provide required documents on time.
- Act on the decision: if the tribunal grants relief, follow the outcome and keep records of any enforcement steps.
Help and Support / Resources
- First-tier Tribunal (Property Chamber) - how to apply
- Tenancy deposit protection - GOV.UK
- Apply for a rent repayment order - GOV.UK
